Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 1, 20241 yr Hi, after several times checking if there any configuration missed...but not thing found. The problem is, no one of moderators of Moderator Group can use the Saved Action, moderators just can not see that Saved Actions...
April 1, 20241 yr Community Expert Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this?
April 2, 20241 yr Author Saved actions are under the Moderation Actions for a topic. Could you please provide an example of a topic and user who are not able to see this? Currently the Save Actions only visible for admin
April 2, 20241 yr Community Expert As mentioned, please provide an example user who is atempting this, and example topic. Feel fee to PM them if needed, and I can add hidden here for other colleagues looking
April 7, 2024Apr 7 Author I'm afraid, the credentials are still invalid. Sorry. Updated it from host provider, please try again.
April 8, 2024Apr 8 Community Expert It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site
April 8, 2024Apr 8 Author It has not changed on there. Please ensure you are changing it on the correct site in your client area on our site Finally I have the credentials updated correctly, already test it too
April 8, 2024Apr 8 Community Expert Finally I have the credentials updated correctly, already test it too I'm afraid, they are still incorrect. Please test these prior to providing in the ACP.
April 8, 2024Apr 8 Author I'm afraid, they are still incorrect. Please test these prior to providing in the ACP. I paste the password again, then give it a try again with Filezilla, it seems ok... Estado: Desconectado del servidor Estado: Resolviendo la dirección de laopan.online Estado: Conectando a 8x.1x7.10x.1x0:xx... Estado: Conexión establecida, esperando el mensaje de bienvenida... Estado: Inicializando TLS... Estado: Conexión TLS establecida. Estado: Registrado en Estado: Recuperando el listado del directorio... Estado: Directorio "/" listado correctamente
April 9, 2024Apr 9 Author Your Invision Community ACP credentials are invalid, not FTP. Oh, I just test it and it seems with access successfully. If you see I have your email added as the admin group... Or is necessary use the main admin credentials?
April 9, 2024Apr 9 Community Expert The account on file does not have full unrestricted admin access. Please ensure this is set up. We cannot assist without this
April 9, 2024Apr 9 Community Expert Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available:
April 9, 2024Apr 9 Author Thank you for confirming. Unfortunately, I am not seeing any issues with the moderator account you've provided us with having moderator actions available: I think because you have the admin permission, I will change your account to moderator I think because you have the admin permission, I will change your account to moderator please take a check again
April 9, 2024Apr 9 Community Expert I think because you have the admin permission, I will change your account to moderator Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators.
April 9, 2024Apr 9 Author Administrator permissions will not influence the front-end of the application though. Please ensure you only change the moderator permissions to match the user you're having issues with in ACP -> Members -> Staff -> Moderators. Thanks, I have the Moderators set up as unrestricted, now the issue is resolved.
