ownede Posted November 7, 2023 Posted November 7, 2023 Hello, I've had no PHP GMP support at the moment I've installed my self-hosted forum. The PHP extensions had been installed, support page in ACP says that everything is alright with Push Notifications. However, there is no typical browser pop-up asking for enabling push notifications. Also there is no "header" suggesting push notifications in built-in notifications dropdown. I'd like these to pop up automatically to allow my users to accept push notifications. Looking forward for some help
DawPi Posted November 7, 2023 Posted November 7, 2023 Did you opened notifications settings page on the frontend? I think it would be suggested there for sure.
Marc Posted November 7, 2023 Posted November 7, 2023 Also please ensure you test on a default unaltered theme
Nathan Explosion Posted November 7, 2023 Posted November 7, 2023 Did you configure the web app in the ACP? No point in doing other checks if this hasn't yet been done, so just asking the question... Marc 1
ownede Posted November 7, 2023 Author Posted November 7, 2023 1 hour ago, DawPi said: Did you opened notifications settings page on the frontend? I think it would be suggested there for sure. On Notificaiton Settings I'm able to enable the Push Notifications (bottom of the page) and then I get the browser notification. But it should be also proposed in notification dropdown header (and probably browser should also ask to enable these), forcing users to go to some page, scroll down to the bottom and click some link is a terrible UX 47 minutes ago, Marc Stridgen said: Also please ensure you test on a default unaltered theme My theme has only colors adjusted, I've also tested on default theme and there is no difference. 25 minutes ago, Nathan Explosion said: Did you configure the web app in the ACP? No point in doing other checks if this hasn't yet been done, so just asking the question... Web App is working fine, I had checked this before - had some issues (start url etc), but fixed these. Still no push notification suggestions 😞
Marc Posted November 7, 2023 Posted November 7, 2023 I think you are confusing browser functionality and software functionality on this one. Most browsers will ask if you want to enable notifications if they are available on the site, but that is indeed browser functionality. It sounds like you have an issue with your browser there
ownede Posted November 7, 2023 Author Posted November 7, 2023 41 minutes ago, Marc Stridgen said: I think you are confusing browser functionality and software functionality on this one. Most browsers will ask if you want to enable notifications if they are available on the site, but that is indeed browser functionality. It sounds like you have an issue with your browser there Not really, the app does ask browser when to require notifications. This view doesn't work for me: And following this guide Quote When someone first logs onto your site, they will likely be asked by their browser if they would like to allow browser notifications. Without allowing these, no browser notifications will show I didn't get any browser question after log in. I got it only when I manually headed to the notification settings. Also "Stay up to date" call to action does not appear. That's the issue.
Marc Posted November 7, 2023 Posted November 7, 2023 You would not see that, as you are already set to be notified, looking at your previous screenshot
ownede Posted November 7, 2023 Author Posted November 7, 2023 44 minutes ago, Marc Stridgen said: You would not see that, as you are already set to be notified, looking at your previous screenshot Correct, but any other account (without Push Notifications set up) also does not see the message.
Marc Posted November 7, 2023 Posted November 7, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Marc Posted November 7, 2023 Posted November 7, 2023 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
Marc Posted November 7, 2023 Posted November 7, 2023 We have taken a look at this, and its not actually a bug there, and is working as intended. You would see it in there only after 2 days. Once you have then seen it, if you do not interact with it you will not see it again for another 2 days.
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