Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted September 2, 20231 yr Just got our IPS loaded yesterday and beginning to work in there. Whenever I try to post a first blog entry, there is an error: Had my server guy look at it, but he says this: It looks like that form should submit an array to the processing page but it actually submitted a string which is what caused it to fail. Thanks in advance for help!
September 2, 20231 yr Community Expert Do you have any third party applications/plugins/themes installed? If so, please disable them and try again. Please also ensure that you're running PHP 8.0 or PHP 8.1. PHP 8.2 is not yet supported.
September 2, 20231 yr Author Hi! No, we're not running anything extra at all -- apps, plugins or themes. Only what came with the IPS. Here's what we're running (v8.1.7):
September 2, 20231 yr Community Expert Keep in mind that what is running for your CLI may not be what the directory is running on your server. You can check PHP version in ACP > Support.
September 3, 20231 yr Community Expert Just got our IPS loaded yesterday and beginning to work in there. Whenever I try to post a first blog entry, there is an error: Can you reupload the blog files again and overwrite the current ones?
September 3, 20231 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
September 3, 20231 yr Author We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hi! So sorry about that. Thought I had all my ducks in a row, but I'd inadvertently forgotten to give that account all access. Oops! Hopefully, it's fixed. 🙂 Thanks so much!
September 3, 20231 yr Author I've found that a similar error is also happening when trying to submit an event into the Calendar:
September 4, 20231 yr Community Expert Please check this again. Your login does not accept a display name, which is what you have provided. We also need full FTP details
September 4, 20231 yr Author I've added the extra sign-in info in the notes, so that should be working. Sorry, but this is the first time I've had to configure this! My server guy says you will need to supply your static IP for him to set up the SFTP.
September 4, 20231 yr Community Expert I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements
September 4, 20231 yr Author Hi! Thanks so much for your patience while I got this all figured out. Fingers crossed, but I think it's all updated correctly now. 🙂 Thanks for your help!
September 4, 20231 yr Community Expert but I think it's all updated correctly now. Glad to see that you got it fixed. Mind sharing the solution as it will help other members as well who might run into the same issue.
September 4, 20231 yr Author I'm sorry, I was responding to Marc above -- I think I have everything fixed for them to be able to access the site. The problem is still there. I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements I think I've got it all updated now, so you should be able to get in. Thanks so much for all your help, and sorry for the confusion.
September 5, 20231 yr Community Expert I'm sorry, I was responding to Marc above -- I think I have everything fixed for them to be able to access the site. The problem is still there. Ah, I read it wrong. Sorry for the misunderstanding.
September 6, 20231 yr Author I have messaged you the relevant details there. Please let us know once here once you have made the nessesary access arrangements Just checking in on this. I know you guys are probably swamped after the long weekend, but I just want to make sure that the updates did work and that you have access. Thanks.
September 6, 20231 yr Community Expert Please could you just upgrade to the latest before we do anything else, and test that again?
September 6, 20231 yr Author I can do that, but I was, frankly, waiting to see how it goes for others before doing that. I don't want to end up with an error, so I thought it would be safer to wait a few days for the upgrade. Do you think I should be okay doing it now?
September 6, 20231 yr Author Please could you just upgrade to the latest before we do anything else, and test that again? Did it! And it works perfectly now. Thank you so much!!
