"This site can’t be reached"

[MNOfficial]

I don't know if this is the appropriate place to put this, or even something I can be helped with... but since last night, every time I go to my community, I'm given "This site can’t be reached" and they talk about proxy and firewalls, etc, of which I have zero.  The site loaded around 8:45pm last night, and was off and on until 9:30pm when it went completely offline to me, and cannot reconnect.

It works on mobile but not MY desktop. I've cleared my cache and browser history (big mistake as I don't remember passwords, haha). And I've done everything I can to get it up. What can/should I do? My host said it's up and loading, so... it's clearly a connection via my computer.

[Marc]

Only your hosting company will be able to answer this question as if it's not being reached, it's not even getting as far as the software. 

[MNOfficial]

8 minutes ago, Marc Stridgen said:

Only your hosting company will be able to answer this question as if it's not being reached, it's not even getting as far as the software. 

My hosting says it's live, and it does work on mobile. Only my desktop and I have tried every single troubleshooting fix I can find.

[Randy Calvert]

The server itself may be up, but something like a firewall (like cloudflare) or mod_security or anything else might be disrupting the path. Unfortunately this is not a solution in the software. 

[MNOfficial]

3 minutes ago, Randy Calvert said:

The server itself may be up, but something like a firewall (like cloudflare) or mod_security or anything else might be disrupting the path. Unfortunately this is not a solution in the software. 

I don't have a firewall set up at all. I just don't get how it worked when I logged on last night and then just died out.

[Marc]

29 minutes ago, MNOfficial said:

My hosting says it's live, and it does work on mobile. Only my desktop and I have tried every single troubleshooting fix I can find.

Unfortunately, there isnt much else we can assist with, as the issue is not software related. That message means its not actually reaching your server

[MNOfficial]

Just now, Marc Stridgen said:

Unfortunately, there isnt much else we can assist with, as the issue is not software related. That message means its not actually reaching your server

So essentially I'm stuck without site access, then. I've done all online troubleshooting solutions and nothing is working. Ugh. Well, thanks for the assistance. I appreciate it.

[Marc]

No problem, and I hope you manage to get the issue resolved

[MNOfficial]

Just now, Marc Stridgen said:

No problem, and I hope you manage to get the issue resolved

Hoping I do, too, but thus far it is not looking promising at all.

[Marc]

I am actually having no issues visiting your site by the way, so its very likely the issue is on your end there

[MNOfficial]

Just now, Marc Stridgen said:

I am actually having no issues visiting your site by the way, so its very likely the issue is on your end there

Seems to be the general consensus. Just absolutely no way of fixing it on my end.  I've done everything I can think of aside from flat-out buying an all-new system (AGAIN) and praying that works. I don't understand why this is happening to me. I really do not.

[Runar]

Have you tried a different browser? And have you made any DNS changes on your desktop, such as pointing your domain to your desktop instead of your host?

[Jim M]

It is worth noting that you are running your site over HTTP. "This site can't be reached" isn't normally the error you would get by attempting to access this but it could be your computer's firewall is blocking it or something similar. Just a thought... 

[MNOfficial]

Just now, Runar said:

Have you tried a different browser? And have you made any DNS changes on your desktop, such as pointing your domain to your desktop instead of your host?

I've tried in Chrome (default), Chrome Incognito and Safari. All three fail to connect to the website. I've cleared cache/cookies, my DNS cache. Gone in to see if I have firewall settings (I don't), proxy settings (I don't).

1 minute ago, Jim M said:

It is worth noting that you are running your site over HTTP. "This site can't be reached" isn't normally the error you would get by attempting to access this but it could be your computer's firewall is blocking it or something similar. Just a thought... 

From what I can see, I do not have Firewall on. The site loaded up last night then just stopped all of a sudden. Never had this issue for this long before. Sometimes it can be five minutes and that's it, and I always assumed that it was my internet going in and out.

[Runar]

3 minutes ago, MNOfficial said:

I've tried in Chrome (default), Chrome Incognito and Safari. All three fail to connect to the website. I've cleared cache/cookies, my DNS cache. Gone in to see if I have firewall settings (I don't), proxy settings (I don't).

Since you’ve tested in Safari I assume you’re using macOS. Would you open Terminal and enter the following command?

traceroute ddg.com

Replace ddg.com with your own domain name, and paste the result here or send it to me me in a message.

[MNOfficial]

1 minute ago, Runar said:

Since you’ve tested in Safari I assume you’re using macOS. Would you open Terminal and enter the following command?

traceroute ddg.com

Replace ddg.com with your own domain name, and paste the result here or send it to me me in a message.

I will send it once it's done loading. It's doing it's thing.

[MNOfficial]

Seems like it's likely a setting on my system, but the thing is... I never changed my system settings from the day I got my system.

[MNOfficial]

So, it's official: it is my ISP.  I downloaded a VPN to test out, and it let me back in.  Something in my ISP got the site blocked.  Thanks to all, especially @Runar, for the help!

[Marc]

Glad to hear you have the issue resolved 🙂