Hello, after updating to the latest version of IP.Board (from 4.x), I am experiencing several issues on my website. Specifically:

• Despite having no installed plugins, I still receive a notice inviting me to update a plugin (chatfree) that I had previously uninstalled before updating the forum software.

• If I click on "get support", "clear system cache" and then on "Please also try disabling any third party customizations", I receive an error that reads "2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information."

• The search box in the forum's administration area does not work correctly.

In addition, my forum is currently offline and if I try to bring it back online, I receive a message indicating that I need to update the software (even though it is already updated).

Can you please assist me in resolving these issues and bringing my forum back online? Thank you.

Where are you seeing the plugin recommendation to uninstall?

Judging by your photos, you have activated designer mode. Turn off this mode and remove site cache

www.mydomain.top/admin/upgrade

 

 

 

Judging by your photos, you have activated designer mode. Turn off this mode and remove site cache

I tried and (in home page):

Capture your designer mod button popup

 

I changed the theme, same error. Now I'm using default theme of IPS Support.

Theme screenshot:

The theme doesn't matter, your suite is in designer mode. In the Themes section, at the top right, you have a Designer mode button.
Click this button and disable this mode and also refuse sync because you are in update mode at the same time.

Hello Adlago,

designer mode already disabled

If I click on "design mode" is displayed:

This is strange - images from your admin panel only exist when the suite is enabled in designer mode.
It might be a good idea to restore with the help of your host a backup of your forum and database before the update date.

 

This is strange - images from your admin panel only exist when the suite is enabled in designer mode

It also 'only exists' when the JavaScript on the page hasn't kicked in to put the HTML into place when there are more than 3 icons to display in the buttons column.

Don't jump to conclusions.

 

It also 'only exists' when the JavaScript on the page hasn't kicked in to put the HTML into place when there are more than 3 icons to display in the buttons column.

Don't jump to conclusions.

It is possible, but it would follow with a default theme that the IPS does not have an issue with the JS. And an author mentioned that he included this theme with the same result.

Edited May 1, 20231 yr by Adlago

 

It is possible, but it would follow with a default theme that the IPS does not have an issue with the JS. And an author mentioned that he included this theme with the same result.

It's ok to say you made an assumption.

@Ask21 my advice ...revert to prior backup from before the update, and make sure the uninstall of the chat free aplication actually completed.

Edited May 1, 20231 yr by Nathan Explosion

 

It's ok to say you made an assumption.

Of course it's a guess - provided the reasoning is based on text and pictures...

 

Where are you seeing the plugin recommendation to uninstall?

Hello Jim,

At the moment I am stuck with the following error: /var/www/www.mydomain.top/htdocs/system/Patterns/ActiveRecord.php::142

 the same issue happened here but I'm not able to see the solution, can you help me?

 

 

Hello Jim,

At the moment I am stuck with the following error: /var/www/www.mydomain.top/htdocs/system/Patterns/ActiveRecord.php::142

 the same issue happened here but I'm not able to see the solution, can you help me?

 

I have moved this to a ticket for you so we can investigate further the upgrade issue here. Please watch your email for further correspondence.