Mick23 Posted April 13, 2023 Posted April 13, 2023 Has there recently been a change to the email support functionality? I was certain I had access to this previously:
Solution Adriano Faria Posted April 13, 2023 Solution Posted April 13, 2023 This post was recognized by Marc! Adriano Faria was awarded the badge 'Helpful' and 5 points. It’s been like that for a year now or so. Basic support starts in the forums and they can move it to a ticket if they judge is necessary. Steve Herschbach and Mick23 2
Steve Herschbach Posted April 14, 2023 Posted April 14, 2023 I just communicated with staff about the same question, as that pop up made me think the same thing. The direct access to support from the client area went away, and then you get that message. I think it should be changed to include a better explanation, as it left both you and I, and I have no doubt others, feeling like we now don't get support that we used to get. A misperception, true, but perception is reality.
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