Mick23 Posted April 13, 2023 Share Posted April 13, 2023 Has there recently been a change to the email support functionality? I was certain I had access to this previously: Link to comment Share on other sites More sharing options...
Solution Adriano Faria Posted April 13, 2023 Solution Share Posted April 13, 2023 This post was recognized by Marc Stridgen! Adriano Faria was awarded the badge 'Helpful' and 5 points. It’s been like that for a year now or so. Basic support starts in the forums and they can move it to a ticket if they judge is necessary. Mick23 and Steve Herschbach 2 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted April 14, 2023 Share Posted April 14, 2023 I just communicated with staff about the same question, as that pop up made me think the same thing. The direct access to support from the client area went away, and then you get that message. I think it should be changed to include a better explanation, as it left both you and I, and I have no doubt others, feeling like we now don't get support that we used to get. A misperception, true, but perception is reality. Link to comment Share on other sites More sharing options...
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