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Posted January 11, 20232 yr Have a client who would have been sent an email but he claims it wasn't sent. I want to verify the claim. Anyway to look this up?
January 12, 20232 yr Community Expert Unless you’ve setup SNS notifications and something to process them (like SESdashboard.com), there is not logs of delivery, opening, and clicking of emails by default.
January 12, 20232 yr Author Unless you’ve setup SNS notifications and something to process them (like SESdashboard.com), there is not logs of delivery, opening, and clicking of emails by default. Thanks, I don't have that. I don't need to read emails per se. I was hoping there was at least a send log showing the recipient and time of smtp execution. Maybe even perhaps on my server with exim logs or something.
January 12, 20232 yr Community Expert Thanks, I don't have that. I don't need to read emails per se. I was hoping there was at least a send log showing the recipient and time of smtp execution. Maybe even perhaps on my server with exim logs or something. If it was sent via SES, it never went out via Exim. It would have connected via SMTP to SES to send, which would never trigger Exim. By default, unless you enable some sort of logging, there would not be anything available from AWS. I personally use SNS topics to track delivery of emails. I pipe them to SESDashboard track success/fail, spam complaints, opens, clicks, etc. It allows me to do exactly what you're trying to do... prove what happened. For example, in this case, I can see not only was the message successfully sent, but it was received by the destination mail server AND that the recipient opened the message... then actually clicked a link inside of that message. Clicking on the event log would show more detailed info about the event itself. Edited January 12, 20232 yr by Randy Calvert
January 13, 20232 yr Have a client who would have been sent an email but he claims it wasn't sent. I want to verify the claim. Anyway to look this up? Wouldn't it show up in Email error logs if you have it enabled? But now, I have my own question... @AlexWebsites have u seen SMTP timeout errors in past from IPS before u switched to API? Can you please share your experience. I am using Amazon SES as well. Edited January 13, 20232 yr by AlexJ
January 13, 20232 yr Author Wouldn't it show up in Email error logs if you have it enabled? aren't those only for errors?
January 13, 20232 yr aren't those only for errors? Yes but if it's not error'd - then wouldn't he get it? Thanks
January 13, 20232 yr Author Yes but if it's not error'd - then wouldn't he get it? Thanks Yes he would. But he says he didn't get it. I am looking for a way to show "My records indicate that you indeed did get this email on X date at X time" or at the least prove that it was sent. Edited January 13, 20232 yr by SJ77
January 13, 20232 yr Yes he would. But he says he didn't get it. I am looking for a way to show "My records indicate that you indeed did get this email on X date at X time" or at the least prove that it was sent. How do you send email? If through Postfix - you can check in postfix logs. I am not familiar with Exim.. but if you use it, you can probably do same? I stopped using mail server on same machine because of DDoS issue as it exposes IP because of SPF records.
January 14, 20232 yr Wouldn't it show up in Email error logs if you have it enabled? But now, I have my own question... @AlexWebsites have u seen SMTP timeout errors in past from IPS before u switched to API? Can you please share your experience. I am using Amazon SES as well. I don't recall any. My main issue was the delay caused when replying to topics: Then I had a topic going here:
