Site Down - temporary technical error has occurred

[CP_User]

Hi Invision,

Our site went down 2 days ago.

Error:
Class "\IPS\cms\Fields1" not found

#0 /home2/*******/public_html/system/Lang/Lang.php(85): IPS\cms_hook_Lang->languageInit()
#1 /home2/*******/public_html/system/Member/Member.php(2103): IPS\_Lang::load(1)
#2 /home2/*******/public_html/system/Dispatcher/Standard.php(79): IPS\_Member->language()
#3 /home2/*******/public_html/system/Dispatcher/Front.php(784): IPS\Dispatcher\_Standard::baseJs()
#4 /home2/*******/public_html/system/Dispatcher/Front.php(82): IPS\Dispatcher\_Front::baseJs()
#5 /home2/*******/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init()
#6 /home2/*******/public_html/index.php(13): IPS\_Dispatcher::i()
#7 {main}

**Error code: EX0**

I'm unable to log in to the site or access ACP. I'm hoping it's not something that I fear.

Edited November 15, 2022 by CP_User
Updated Info.

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[CP_User]

27 minutes ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

My Apologies, login details updated.

[Marc]

I have created a ticket for you on this, so we can take a closer look.

[CP_User]

5 minutes ago, Marc Stridgen said:

I have created a ticket for you on this, so we can take a closer look.

Thanks Marc.

Edited November 15, 2022 by CP_User

[CP_User]

On 11/15/2022 at 3:47 PM, Marc Stridgen said:

I have created a ticket for you on this, so we can take a closer look.

Are these handled via emails now, as I can't find any ticket system to keep up to date with?

[Jim M]

38 minutes ago, CP_User said:

Are these handled via emails now, as I can't find any ticket system to keep up to date with?

Correct. You will need to check your email to respond to the ticket.

[CP_User]

On 11/16/2022 at 8:39 PM, Jim M said:

Correct. You will need to check your email to respond to the ticket.

Everything is now fixed, thanks to a friend who was able to correct the issue.

Wiping the DATA folder on the server and changing the guest output cache settings once we were able to log in to ACP.

[Gary]

Hi @CP_User,

Thanks for coming back and letting us know it was resolved! Glad you are back up and running.