Forum is slow and we get an error messages sometimes....

[Wicked007]

The webpage at https://xxxxx.com/topic/xxxxx-xxxxxxx/page/5/#comment-xxxxxx might be temporarily down or it may have moved permanently to a new web address.

ERR_FAILED

 

On Cloud and this is happening very often over the last few days..

 

Suggestions ? Solutions ?

 

Thank you

Edited October 29, 2022 by Wicked007

[Marc]

Are you getting the same right now? I dont seem to be seeing any issues on your site at present

[Wicked007]

@Marc Stridgen no we have not seen that anymore BUT we are having trouble with the site being up, its down periodically for a few seconds then back up . 

Its very frustrating maybe if you could take a look again ?

Thank you 

[Jim M]

Unfortunately, I am not seeing any performance issues, nor is the site down (currently). At time of writing your last post, were you having issues? Are you performing any specific actions when it goes down? 

[Wicked007]

no at time of writing the message no it was not down.  Its like down for a few minutes , then pops back up.  

[Marc]

Sorry, I believe what my colleague is asking, is if when this happens, are you performing any specific action?

The reason we ask if there can be issues if items take a long time to run in the background, that may well cause the issues

[Wicked007]

 

at this time i was searching for a member , just happend 8am

Edited November 2, 2022 by Wicked007

[Marc]

This would usually happen only when an item is taking an unnessesary length of time to complete. Before anything else, please disable all 3rd party items, and run this search again, to see if you can replicate 

[Wicked007]

As i have not had anymore problems since the above , ill mark this as solved and just make contact again if need be.

Thanks for the help and suggestions !

 

 

[Jim M]

Excellent. Glad to hear that, at least in the short term, things are looking good for you 🙂 .

[Wicked007]

Unfourtantly its been acting up again.  Last thing i did this time was access the Commerce area 7:06pm tonight

This community is temporarily unavailable

Please wait a few minutes and try again.

 

 

 

[Marc]

I know there have been some improvements in these areas lately (as we are always doing, of course). One thing I would advise is upgrading to the latest release,as these can be caused if you have something that is causing errors over and over, or timing out.

[Wicked007]

Hi @Marc Stridgen so we have upgraded to the latest release. 

The  system is very slow and takes about 5 seconds sometimes longer to actually get to where i want to go .  The above message is shown every now and then and if you wait the 5 seconds it normally takes you to where its suppose to. 

That seems to be an issue and really do need help getting it resolved if possible. 

NOW what is happening is that two of my Mods (located in the UK) cant get to the site,  it shows them also the above message and even a blank screen.  He is able to gain access again and then it happends all over .  So i signed in as him (im located elsewhere) and i too get a blank screen or the "page isnt working" .

I also went to deinstall an application , got a screen saying "page isnt working" Error 500 .  According to the logs though it shows that it was deinstalled but its still in the list of applications. 

Please help .

 

 

[Jim M]

Please be advised I have moved this to a ticket so that we can assist you further. Please check your email for further correspondence.