One user can't register: "You are not permitted to register an account with this site." message?

[David N.]

One user reported this, I'm not sure why he's getting this? 

[Martin A.]

The spam service is returning code 4, which means the account is a known spammer. This is based on the email and/or his IP. 

Is he using a VPN by any chance?

[David N.]

Thank you Martin, however that user is not a known spammer, he's a legit human being who isn't on any of the email spam lists. 

[Randy Calvert]

Look in the spam defense logs. If his IP or email has a bad score, even if HE is human… his IP or email may have been flagged as bad. You would need to whitelist him in order to register. 

[David N.]

18 hours ago, Randy Calvert said:

Look in the spam defense logs. If his IP or email has a bad score, even if HE is human… his IP or email may have been flagged as bad. You would need to whitelist him in order to register. 

Thank you @Randy Calvert! I looked in the defense log, I can see his four attempts to register over 2 days, and four times he got a response "4", however neither his email nor his IP is recognized by sites like https://cleantalk.org/blacklists

I wish I had more info as to why the response "4" was returned? 

How can I whitelist a user so they can register? 

 

[teraßyte]

2 hours ago, Jamynee said:

Thank you @Randy Calvert! I looked in the defense log, I can see his four attempts to register over 2 days, and four times he got a response "4", however neither his email nor his IP is recognized by sites like https://cleantalk.org/blacklists

I wish I had more info as to why the response "4" was returned?

Maybe the email/IP aren't on Cleantalk but on another list like https://www.stopforumspam.com/

IPS uses multiple lists to check, and even their own list based on all IPS communities. They won't share how they return a 4 response though, or (real) spammers would have an easier way bypassing their checks.

 

2 hours ago, Jamynee said:

How can I whitelist a user so they can register?

ACP > Members > CONTENT MODERATION > Spam Prevention > Spam Defense Whitelist (button top-right).

 

IPS should probably add the word whitelist to return this page in ACP's live search as currently it's not included.

[David N.]

42 minutes ago, teraßyte said:

IPS uses multiple lists to check, and even their own list based on all IPS communities. They won't share how they return a 4 response though, or (real) spammers would have an easier way bypassing their checks.

Ok I understand, thank you for explaining that. 

43 minutes ago, teraßyte said:

ACP > Members > CONTENT MODERATION > Spam Prevention > Spam Defense Whitelist (button top-right).

IPS should probably add the word whitelist to return this page in ACP's live search as currently it's not included.

Thank you! And yes you're right as I did search in ACP before asking here because I couldn't find it. 

[Marc]

Glad you have what you need there. Indeed whitelist the person if you know them to be genuine members.