How to enable feature after paid ?

[Marco Junior]

Hello everyone, I buy now for my second license the feature:

But I can't enable it on my admincp.

How to enable?

 

I have this error !

[Jim M]

Little confused by what you mean here. You would need to install the application after purchasing. Did you perform an install after purchasing?

 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

In addition, please could you let us know the user you are logged into the admin CP as?

[Marco Junior]

@Marc Stridgen

@Jim M

I had bought my 2nd license a few days ago.
But I paid for it without some features, however I decided to add the commerce feature to this license because I will use the support system of this application.
I paid for this application yesterday as mentioned, but I can't activate it in my admincp, I'm informed that I don't have permission to enable this.

[Marc]

as mentioned in the message above, if you can provide access in your client area, we can certainly get this looked into for you 🙂 

[Marco Junior]

@Mark H

Ok alright now!  can install the application and now the worked fine.

 

[Mark H]

Great, glad to hear you got the issue resolved. 🙂