Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
August 29, 20222 yr Community Expert This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you
August 30, 20222 yr Author This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you Yes. I remember many error login. So, how to fix this?
August 30, 20222 yr Community Expert Yes. I remember many error login. So, how to fix this? You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock.
August 30, 20222 yr Community Expert As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂
August 30, 20222 yr Author As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂 Your mean is access to ACP, right? You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock. Yes, it's locked again. Can't run.
August 30, 20222 yr Community Expert After unlocking and running the task manually, your server is encountering an 500 Internal Server Error while attempting to run the task. This is very much like the check engine light on your car, it says something is wrong but not what or where. You will need to reach out to your hosting provider or server administrator and ask for the Server Error log entry associated with this issue. Please have them review and resolve any server errors which may be related but pass any software errors to us.
August 30, 20222 yr Author HUM. What's else from Host Provider. I don't know why it using max cpu ? They said about query on MySQL with Php have many row in database?
August 30, 20222 yr Community Expert We would need more information on what exactly has been said there. The above tells us only that the server is being utilised to its capacity, but doesnt say what queries, or any other information that we can action, unfortunately.
August 30, 20222 yr Author They said the first IP using 99% CPU. But i can't check this? I thinks the problem from Provide, but can't sure. U can check for me from ACP?
August 31, 20222 yr Community Expert They said the first IP using 99% CPU. But i can't check this? I thinks the problem from Provide, but can't sure. U can check for me from ACP? Unfortunately, this says the same information here, just in a different format. They would need to expand on what exactly is causing this from our software. Currently, we just know it is PHP running at 99.7% CPU and for 1:41. What exactly is causing this is what we need to determine and be provided logs for.
September 16, 20222 yr Author When run Task, hosting provider said it overload for cpu, and error. Can't fix this?
September 16, 20222 yr Community Expert Unfortunaetly we cannot provide assistance here from stats. We need your server error logs to advise.
September 17, 20222 yr Author Unfortunaetly we cannot provide assistance here from stats. We need your server error logs to advise. They said when running task, cpu is usage over 100%, is it error? Or what else do you want to get? i will get it.
September 17, 20222 yr You are going around in circles with support. They've clearly told you that you need to provide specific information from the server logs - indicating what is going wrong or being reported when that CPU hits 100%. There is an error on your server or with the installation causing this - Invision wants to know what that is in order to help you further. Why not link your hosts to this thread so they can see what is being asked for?
September 18, 20222 yr Community Expert As mentioned above we need your server error logs to see what error is actually being thrown. Without this we are unable to advise unfortunately.
