Restore default theme

[Troublesome]

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and admin

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It appeared out of nowhere without modifying anything.

 

 

Edited August 8, 2022 by ro1bu

[Mark H]

Something had to have changed on the server level for that error to show with no changes to the install. In any case, I'd ask your Host if they made any changes, such as upgrading PHP, MySQL, etc.

And we can look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

[Troublesome]

I have updated the access data. Thanks!

[Mark H]

Thank you, I am investigating now. Please do not login to the admin panel or make any changes to the install.

I'll update this topic when done.

[Mark H]

Your site is recovered now.

All 3rd-party apps, plugins, and Themes have been disabled, and the site set Offline so you can correct the issues.

You'll need to enable those items one by one and test to see if the problem returns.

If you find one that causes errors, you'd need to contact its author for assistance or an update.

[Troublesome]

I have the same problem, can you check again please?

[Jim M]

2 hours ago, ro1bu said:

I have the same problem, can you check again please?

Were third party applications/plugins re-enabled? This is the cause of your issue so you would need to work with the authors to ensure that they are compatible with your release.

Please try using recovery mode to re-disable them all: https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode

 

[Troublesome]

I can't do it, do you think you can help me? First of all I can't find constants.php

[Nathan Explosion]

Then create one...

[Troublesome]

It still does not work 

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[Jim M]

Your cache is rather outdated, please ensure your background tasks are running. Once I cleared all php files in your /datastore directory, recovery mode worked. Please try now and do not enable any third party add-ons which are not compatible with the release you're on or PHP version.

[Marc]

Your site appears to be working correctly at the moment. Are you still seeing issues?