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Registration on the site does not work


Go to solution Solved by Jim M,

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Posted

You probably have an outdated (now due to the new IPS version) plugin/app. Disable all 3rd-party resources and test it again then you’ll have to enable one by one to find the one causing the issue. 

Or you can try to guess by its name. See if some of them mentions registration, etc.

Posted

When I try to log in with facebook, google or steam.

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Could contain: Text, Outdoors

System log

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Could contain: Text, Word, Page

From what can it be? I specify that the settings are configured correctly and that it worked before.

Posted

If you're using any third party add-ons, I would suggest disabling all and trying again.

If not, we would require access:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Posted

I have disabled all plugins and applications, the problem still persists.

6 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

Done

Posted
28 minutes ago, ro1bu said:

no, he does the same to me, moreover he does not allow me to authenticate myself as standard

Sorry, Im not sure I understand what you mean here. Are we referring to facebook login or otherwise?

And if not, what error is it you are getting now?

Posted

We would need more information here. What exactly is happening when you attempt to log in? As I can log in no problem, we are reliant on information from yourself in order to assist

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