Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 13, 20223 yr Hello, The subscription button doesn't show, why is that please? Edited January 13, 20223 yr by SerialNoob
January 13, 20223 yr As a first step, disable all 3rd-party apps and plugins, and use a front-end default Theme that has not been customized in any way. Does the button then show?
January 13, 20223 yr Author Does the button then show? No, it still doesn't show. Note the button "renew now" shows but not "subscribe" or "upgrade" or "downgrade", it's just blank Edited January 13, 20223 yr by SerialNoob
January 13, 20223 yr Community Expert Solution That would indicate you already have a subscription. You can only have 1 subscription at a time.
January 13, 20223 yr Author That would indicate you already have a subscription. You can only have 1 subscription at a time. Yes, but that subscription has expired.. and I should be able to change, isn't? Why only "renew"? Yes, after deleting the subscription from customer view, the "subscribe now" appears... Does it mean that I'll have manually deleted expired subscriptions from all members' profile each time it expires or whenever they need to change? 🤯 Considering only 1 subscription at a time is allowed, while active, I should at least be able to see downgrade and upgrade as it is set to upgrade or downgrade to other subscriptions...
January 13, 20223 yr Community Expert Yes, but that subscription has expired.. and I should be able to change, isn't? Why only "renew"? Yes, after deleting the subscription from customer view, the "subscribe now" appears... Does it mean that I'll have manually deleted expired subscriptions from all members' profile each time it expires or whenever they need to change? 🤯 Considering only 1 subscription at a time is allowed, while active, I should at least be able to see downgrade and upgrade as it is set to upgrade or downgrade to other subscriptions... I'm afraid, the only options at this time would be to renew the subscription or have the user contact you to fully remove it.
January 13, 20223 yr Author I'm afraid, the only options at this time would be to renew the subscription or have the user contact you to fully remove it. Oh lord ^^ Thank you for your time!
