SerialNoob Posted January 13, 2022 Posted January 13, 2022 (edited) Hello, The subscription button doesn't show, why is that please? Edited January 13, 2022 by SerialNoob SeNioR- 1
Mark H Posted January 13, 2022 Posted January 13, 2022 As a first step, disable all 3rd-party apps and plugins, and use a front-end default Theme that has not been customized in any way. Does the button then show?
SerialNoob Posted January 13, 2022 Author Posted January 13, 2022 (edited) 14 minutes ago, Mark H said: Does the button then show? No, it still doesn't show. Note the button "renew now" shows but not "subscribe" or "upgrade" or "downgrade", it's just blank Edited January 13, 2022 by SerialNoob
Solution Jim M Posted January 13, 2022 Solution Posted January 13, 2022 That would indicate you already have a subscription. You can only have 1 subscription at a time.
SerialNoob Posted January 13, 2022 Author Posted January 13, 2022 1 minute ago, Jim M said: That would indicate you already have a subscription. You can only have 1 subscription at a time. Yes, but that subscription has expired.. and I should be able to change, isn't? Why only "renew"? Yes, after deleting the subscription from customer view, the "subscribe now" appears... Does it mean that I'll have manually deleted expired subscriptions from all members' profile each time it expires or whenever they need to change? 🤯 Considering only 1 subscription at a time is allowed, while active, I should at least be able to see downgrade and upgrade as it is set to upgrade or downgrade to other subscriptions...
Jim M Posted January 13, 2022 Posted January 13, 2022 5 minutes ago, SerialNoob said: Yes, but that subscription has expired.. and I should be able to change, isn't? Why only "renew"? Yes, after deleting the subscription from customer view, the "subscribe now" appears... Does it mean that I'll have manually deleted expired subscriptions from all members' profile each time it expires or whenever they need to change? 🤯 Considering only 1 subscription at a time is allowed, while active, I should at least be able to see downgrade and upgrade as it is set to upgrade or downgrade to other subscriptions... I'm afraid, the only options at this time would be to renew the subscription or have the user contact you to fully remove it.
SerialNoob Posted January 13, 2022 Author Posted January 13, 2022 1 minute ago, Jim M said: I'm afraid, the only options at this time would be to renew the subscription or have the user contact you to fully remove it. Oh lord ^^ Thank you for your time!
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