Hi - I am still setting up my board as an Admin and was able to get all of my profile fields working, etc. I was always able to update my profile as I was testing it. Now, whenever I go to update the profile and change something, when I go to save-- I get the dreaded circle that keeps spinning (see attached).  I have tried this on 4 separate computers in different locations, so I know it is not a hardware and connection issue. 

Any ideas on what may be causing this to happen? I seemed to have coincided when I added a profile section where people could select multiple checkboxes to show which industries they had experience in.

Thank you!

Brian 

 

Do you see any logged errors in your system log? 

Thanks @Daniel F. I see two errors coded 3S101B. Please see attached. However, the system errors were on Nov 4th, and the profiles issues just happened today. Also, the error url says: 

/forum/admin/?app=forums&module=forums&controller=…

I mean the system log and not the error log!

@Daniel F In looking at the system log, the only things I see in there (see attached) are from a few days ago when I was clicking on an invalid URL . Thanks!

I‘m going to investigate this further via a ticket which I have just crested for your account.

Many thanks Daniel- Appreciate it.   

 

Many thanks Daniel- Appreciate it.   

I have already replied few hours ago with further instructions because of the missing credetials!

Please could you confirm if you have now resolved this? I see your ticket is still awaiting access, so not sure if its just you have now resolved the problem?

Hi @Marc Stridgen-  I still havent had this resolved. Let know I need to submit something new. Thanks for the follow-up. 

You got an email from us on nov. 18, asking to review the login credentials we have on file.

Please make sure that they’re correct so that we can investigate this issue.

Looking at the ticket there, we are still awaiting access details for this

We have located the issue. A chrome extension was causing issues with the request?!
Very very very weird, but once it was disabled, editing profiles worked again.