https://forums.compulsiongames.com/

 

is there anyway to update this cert ? 

Its still accessible - you just need to set an exception in the browser your in - this is an example in safari

However the SSL cert - it depends on the ssl cert you had installed and if your on shared hosting, vps, dedicated, cpanel, direct admin etc etc

Too many queries to give an accurate answer

However if you have some sort of managed server from a host then open a ticket with them and tell them the SSL isnt working has expired 

If you have cpanel / whm then go there and look for ssl and run the Auto SSL feature

If you have a purchased SSL then check you have renewed the purchase and if so then add the relevant ssl certificate to the ssl manager at your hosts

If your on cloud hosting here then open a support ticket and let them know

 

We are on cloud hosting, and i have contacted support multiple times through the built-in support app. No one ever got back to us..

Are you sure your account is linked to your client account ( I think that needs to be done for the support to work ???)

In your client area did you click support - email the support team ? (a link)

Hopefully one of the team will read this soon - @Matt @Marc Stridgen  @Jim M - and sort your problem

Edited November 2, 20213 yr by Muddy Boots

How many more times are we going to see this sort of thread on here before Invision sort out the renewal of certificates for their cloud clients, it can't be that complicated, surely?

 

How many more times are we going to see this sort of thread on here before Invision sort out the renewal of certificates for their cloud clients, it can't be that complicated, surely?

Its not at all 🙄

Apologies for the inconvenience. Unfortunately, it is not as simple as renewing the certificate due to outdated plans and versions. I have replied to your ticket with how we can help you move forward. 

Thanks Jim. Send you a pm. 

Just following up on this. It seems this was resolved for you.