Finance Posted November 2, 2021 Share Posted November 2, 2021 https://forums.compulsiongames.com/  is there anyway to update this cert ? Link to comment Share on other sites More sharing options...
IveLeft... Posted November 2, 2021 Share Posted November 2, 2021 Its still accessible - you just need to set an exception in the browser your in - this is an example in safari However the SSL cert - it depends on the ssl cert you had installed and if your on shared hosting, vps, dedicated, cpanel, direct admin etc etc Too many queries to give an accurate answer However if you have some sort of managed server from a host then open a ticket with them and tell them the SSL isnt working has expired If you have cpanel / whm then go there and look for ssl and run the Auto SSL feature If you have a purchased SSL then check you have renewed the purchase and if so then add the relevant ssl certificate to the ssl manager at your hosts If your on cloud hosting here then open a support ticket and let them know  SSL.m4v Link to comment Share on other sites More sharing options...
Finance Posted November 2, 2021 Author Share Posted November 2, 2021 We are on cloud hosting, and i have contacted support multiple times through the built-in support app. No one ever got back to us.. Link to comment Share on other sites More sharing options...
IveLeft... Posted November 2, 2021 Share Posted November 2, 2021 (edited) Are you sure your account is linked to your client account ( I think that needs to be done for the support to work ???) In your client area did you click support - email the support team ? (a link) Hopefully one of the team will read this soon - @Matt @Marc Stridgen @Jim M - and sort your problem Edited November 2, 2021 by Muddy Boots Finance 1 Link to comment Share on other sites More sharing options...
Dll Posted November 2, 2021 Share Posted November 2, 2021 How many more times are we going to see this sort of thread on here before Invision sort out the renewal of certificates for their cloud clients, it can't be that complicated, surely? Finance 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted November 2, 2021 Share Posted November 2, 2021 10 minutes ago, Dll said: How many more times are we going to see this sort of thread on here before Invision sort out the renewal of certificates for their cloud clients, it can't be that complicated, surely? Its not at all 🙄 Link to comment Share on other sites More sharing options...
Jim M Posted November 3, 2021 Share Posted November 3, 2021 Apologies for the inconvenience. Unfortunately, it is not as simple as renewing the certificate due to outdated plans and versions. I have replied to your ticket with how we can help you move forward. Finance 1 Link to comment Share on other sites More sharing options...
Finance Posted November 3, 2021 Author Share Posted November 3, 2021 Thanks Jim. Send you a pm. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 10, 2021 Solution Share Posted November 10, 2021 Just following up on this. It seems this was resolved for you. Link to comment Share on other sites More sharing options...
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