I have the exact same problem. Is there an easy fix?

Same issue here. I updated my privacy policy and required users to agree with the updated terms and we get this error.

 

My users have been reporting this same error for sometime now while logging in. Once they get the error they can click on any link in the menu and they are logged in.  This morning while working on my site; I was finally able to capture the error myself.  I went through and disabled applications/addons one at a time and tested.  Nothing fixed the error.  I also re-did Privacy Policy information and nothing changed either.

Did you switch to an unmodified theme (if applicable) too to test? Are you noticing this on specific users or all users? If specific, could you please let me know their display name(s)?

 

Did you switch to an unmodified theme (if applicable) too to test? Are you noticing this on specific users or all users? If specific, could you please let me know their display name(s)?

Well, sortta... The theme I'm using is the default IPS theme that I've modified a little for a larger header.  As far as I can tell; this seems to happen for all users as well as myself. It only happens if the user is logging in from the main URL (I guess it's an articles page), but does not happen if using the /forums url.

 

Well, sortta... The theme I'm using is the default IPS theme that I've modified a little for a larger header.  As far as I can tell; this seems to happen for all users as well as myself. It only happens if the user is logging in from the main URL (I guess it's an articles page), but does not happen if using the /forums url.

I would suggest trying this first with an unmodified theme as even the smallest changes to a template can cause the upgrader to not upgrade that template and it could be missing code changes from version to version. Each upgrade a theme needs to be double checked for compatibility issues, I'm afraid.

I would recommend also checking and removing any custom .htaccess entries you have any leaving just the ones that come with our software in case something is causing an issue there.

Please could you let us know which site this is on?

Could you please check on your server to ensure that no caching is enabled on there. If it is, please disable while testing this.

 

Question: How often do I have to comment on this until someone from the support teams opens a ticket for my case? 🤔 As already mentioned I have this problem also with the unmodified theme.

Without some way of being able to replicate it, Im not sure what a ticket would achieve here. In addition, what would be the purpose of the ticket? We have access, and you have given us the information as to where you are seeing it. But we are not seeing the issue. 

If you can provide a way for us to actively replicate the problem on your site, then of course we can look further.

 

How can I share information with you without posting it here public? 😉

The old ticket system is gone. 

If there is information you wish to share which cannot be placed in public, I can certainly create a ticket for that purpose. I'm sure you can appreciate however that there is no way at all for us to know you wish to do this, unless you let us know you wish to do this.

I have created you a ticket. Please provide this private information there

I am getting this message too - url - https://community.allthingsin.com/admin/?app=core&module=applications&controller=enhancements&do=enableToggle&id=core_Matomo&status=1&csrfKey=082f54e4d8e42df1d363039ac7dd1478 - it just started and I did install two new plugins - Links and Chat - I hope its not one of those as I would like to use them...thanks,

 

 

Update - I am not sure of the exact cause still - to replicate, its when I am in the admin panel and get timed out - when I go to log back in, I get that message.  I am trying/testing other plugins as well as core included features to see when/if it occurs again.  Will update again.