I am trying to reward anyone who takes out a yearly subscription from my forum with some points and a badge. However, I have added the rule which doesn't appear to be working. 

Can anyone assist please. Not sure if I am missing something? I have tried without the "Active" part but neither adds points or awards the badge.

 

Edited June 15, 20213 yr by Pyrotechnic

Could you clarify what’s not working here? Are the members which purchase it not getting the badge and points  ?

Yes, I have had several members purchase the yearly subscription, but none have received the points or the badge? 

Anyone had similar issues, or if anyone has set it up, perhaps a screen shot to see if its just me. 

Any help appreciated. 

Honestly for me I having similar issues.  We have folks that have raked up a serious amount of reactions which we have a rule set to give a point for each one, but it is not working at all.  How everything is being calculated seems to me that some items are not being calculated completely.

I feel a little better that you are having issues, in a good way of course, which means perhaps its not just me. 

Ive tried several ways, but they simply do not work 😞

I can tell you right now the system is only counting specific things to get points.  I want to say the only things that are counting towards points are actions around Comments, Reviews and Topics.  Everything else is not working. So for us Reactions on Gallery, Files, Tutorials, Videos, etc....all are not working.  You could easily see this or test it by going into the ACP and looking at the Manage Points detail for any user, from there it will tell you what points that user is or is not receiving.

We have rebuilt points probably like 10 times testing it and nothing is working.

Log a ticket with support then - if you believe you have found a big, use that system so it gets seen.

 

 

Edited June 19, 20213 yr by Nathan Explosion

 

Log a ticket with support then - if you believe you have found a big, use that system so it gets seen.

 

 

Its been logged, wanted to do a little bit more testing before I sent it over.  They will probably get to it on Monday.

 

Its been logged, wanted to do a little bit more testing before I sent it over.  They will probably get to it on Monday.

Did you get a response from logging a ticket on this. Ive just come back to it and its still not working. 😞

I did not see that topic before now. I experienced exactly the same problems and logged a ticket. It should be fixed on next release (4.6.3) coming up next week.

Meanwhile a "rules patch" did appear today, but nothing on subscriptions rules neither regarding reactions appears to be fixed yet.

Edited June 25, 20213 yr by Dexter_X

 

Did you get a response from logging a ticket on this. Ive just come back to it and its still not working. 😞

I did but unfortunately I had a slight personal issue occur (house Fire) and yeah this went to the bottom of my priority list.

Sorry to hear that @HDiddy. Obviously serious, but hopefully recoverable and no one hurt.

I was hoping the recent update fixed this, but sadly not. Still not working for me. Anyone had similar issues ? More importantly, know how to fix?

nope : subscriptions based rules still not working on 4.6.3 ; milestone rules based on calendar entries creation don't work as expected neither...

Edited July 5, 20213 yr by Dexter_X

Thanks for the reply, glad it's still just not me then. 

 

Thanks for the reply, glad it's still just not me then. 

I've got a pre-release patch through support that works. An official patch should be released in the next 24h.
Regarding the calendar rules, it seems nearly obvious I was wrong (they work).

Thats good news, I will look forward to it. At least I can then reward my subscribers with an achievement  🙂

 

 

An official patch should be released in the next 24h

Im guessing it could be a while as it's been over a week now. 

 

Im guessing it could be a while as it's been over a week now. 

There was still some remaining bugs, I prefer to have a clean version than a new update every 3 days... V4.6.4 seems to be the "good one", so be patient... 😉