Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,948 topics in this forum
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- 1 follower
- 4 replies
- 235 views
My site appears to have crashed after initiating an update? Google chrome will not load the website, even in incognito mode. Mic Edge browser loads the main page screen. I then click Login to get in and immediately am met with the error 500 Both screen shots of error message are pasted below. I am not even sure how to proceed? www.thehunterslair.com
Last reply by MeanGene, -
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- 1 follower
- 7 replies
- 562 views
Changing the currency in the store works; however, the currency does not change when browsing a product category. My developer says that his other IPS clients encounter the issue. Video of the bug: https://files.catbox.moe/2tkpcx.mp4
Last reply by Jim M, -
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- 2 replies
- 227 views
Hello team, We have been using the archive function for a long time and it has always worked well. However, since the beginning we have never changed the settings for the filter. Today, however, we have changed the settings from >15 years to >12 years, so three more years should be archived. The problem now is that since this change the archive function no longer archives. The cron job runs through without doing any action. If you unarchive an already archived topic from the archive, it works. You can then change someting in the thread. However, if I set it to “archive” status again, it remains unarchived. Also this feature worked fine in the pas…
Last reply by Daniel F, -
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- 5 replies
- 323 views
When I hit the link for Update it goes in circles; and Im unable to find the update anywhere. Any help?
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 360 views
Hi, I'm administrating two Forums and both have the following error in the mysql / mariadb log: 2024-08-08 10:14:47 user[user] @ localhost [] ERROR 1062: Duplicate entry '74797-2024-08-08' for key 'lookup' : /*user::user::IPS\_Member::recordLogin:221*/ INSERT INTO `ip_core_members_logins` ( `member_id`, `member_timestamp`, `member_date` ) VALUES ( 74797, 1723104887, '2024-08-08' ) 2024-08-08 10:15:04 user[user] @ localhost [] ERROR 1062: Duplicate entry '85893-2024-08-08' for key 'lookup' : /*user::user::IPS\_Member::recordLogin:221*/ INSERT INTO `ip_core_members_logins` ( `member_id`, `member_timestamp`, `member_date` ) VALUES ( 85893, 1723104904, '2024-08-08' …
Last reply by Simarilius, -
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- 2 replies
- 162 views
As shown in the picture. I checked with the developer tool and it said it was a CROS problem.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 192 views
Posted this on Feedback Forum and got crickets. Actually I know why. The powers that be at IPB eliminated, removed, took away that Hot/Active Topic Block from lower tier plans at the most recent software update. Maybe it was in the Update info, I don’t know, but it came as a shock and disappointment to me and the Members of my nearly 23 year old Board/Discussion Form….which converted to IPB in 2016. I contacted Support and apparently this Block was removed from the Plan I am on. A similar “Trending Now” Block is available on other Plans. Starting at $250/month. That would put me out of the Discussion Forum business. This is a blow to my long term communit…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 251 views
My root domain is waimao.co, and the DNS service has been changed to the recommended settings. Please resolve waimao.co and redirect the www record to the @ record.
Last reply by ArtooStark, -
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- 15 replies
- 325 views
Hi again 🙂 I can't seem to get the reactions to show up on the postbit. I don't know what I am doing wrong. any help with this please?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 175 views
Blogs in clubs are missing categories when I try and browse via the admin cp I wanted to rename a category that is assigned to my DevOps club but I am unable to see the categories and instead this is what I see I cleared cache on site Tried a different browser than chrome Out of ideas.. any guidance is most appreciated.
Last reply by Jim M, -
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Refused to execute inline script because it violates the following Content Security Policy directive: "script-src
Last reply by Stuart Silvester, -
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- 1 reply
- 161 views
Google Two Factor Auth (2FA) QR Code image is broken .
Last reply by Daniel F, -
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- 1 follower
- 8 replies
- 421 views
So, recently we enabled the option for members on our site to upgrade subscriptions from a lower tier to a higher tier; However, it seems that when a member purchases a subscription then upgrades to another subscription package; Where the subscriptions both change primary groups, upon the upgraded tier expiring the customer retains the previous subscription package role.. I'm not sure if this in intended behaviour; Or an issue specifically on our end.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 369 views
The Google Search Console is showing that only two of my pages are being indexed -- 11,400 pages are not. The main reasons are Page with Redirect and Blocked by robots.txt. But in my configuration I have Invision Community Optimized checked for the Crawl Management setting. I'm not sure how to get this working. Thanks.
Last reply by Marc, -
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- 3 followers
- 8 replies
- 210 views
If you've entered venues with addresses and then enable Google Maps integration, maps don't display for the venues. If you resave the venue (even without edits), a map will display.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 222 views
I am trying to link my forum to X. but I am getting an error. Do you know what I am doing wrong? This is what I am seeing,
Last reply by Buttercup, -
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- 1 follower
- 28 replies
- 1.3k views
Hello, I am having an issue with the event calendar for recurring events in the 'overview' view. I have a biweekly recurring event (February 13th and 27th). When I first open the calendar for the current month it only shows the 13th event: After I switch to another month, e.g. March, and then switch back to February the calendar will show the second event: Is it possible to configure the calendar for showing both events? Thank you!
Last reply by NSPN, -
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- 1 follower
- 4 replies
- 283 views
Menus across my forum has stopped working after I just renewed the license; quite frustrating since things were working before I upgraded everything. Dropdowns only show # in URL but nothing happens. PHP version is at 8.0. What is going on. Attaching screenshot for reference.
Last reply by Marc, -
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- 4 replies
- 288 views
I'm trying to upgrade my InvisionCommunity forum from version 4.4.2 to 4.7.18, but I'm encountering issues with PHP compatibility. When I switch to PHP 8.1 (which is required for 4.7.18), my forum stops working, and I can't access the admin/upgrade page. On the other hand, without switching to PHP 8.1, I can't proceed with the upgrade. I'm stuck and unsure how to move forward with this upgrade. What steps should I take to successfully update from 4.4.2 to 4.7.18? Any advice or guidance would be greatly appreciated.
Last reply by Gary, -
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- 3 followers
- 10 replies
- 728 views
Hello. I haven't changed anything in the admin area other than editing theme files nightly to rotate advertisements and I have not applied the latest update, so I don't know why it's doing this. So out of the blue when I go to edit a theme it comes back with an error, "This theme file could not be saved". So I tried making a new theme with no parent and it also throws an error when trying to edit.
Last reply by simonle, -
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- 2 followers
- 10 replies
- 401 views
Hi, When I try searching for a domain, the search goes on for several minutes, eventually timing out and returning a 504 error. I have the system defaulted to 'all terms, but otherwise uses default settings. This has been going on for at least two days. It is possible that it is connected with the latest update.
Last reply by Como, -
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- 1 follower
- 2 replies
- 249 views
My ISP has notified me they are upgrading all MySQL 5.7 accounts to 8 due to 5.7 being EOL. Any known issues or other updates I need to do before allowing this update?
Last reply by P15-D24, -
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- 1 follower
- 4 replies
- 245 views
Hello We've just run the August maintainence update and now we're getting an orange 'Hot! X replies' badge showing up next to some posts. W have not had this before and we do not want it, but I cannot find a way to turn it off in settings. An old post pointed to Control Panel > Community > Forums > Settings but I cannot find anything there. Has anyone else worked out how to switch this off? Thanks 🙂
Last reply by Richard Ellis, -
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- 2 followers
- 4 replies
- 225 views
Hi, I'm trying to create a custom block which inherit from "upcoming events" with the same template except for one thing, the title (but I also have the issue when the template is the exact same thing). The issue is the block is "transparent" or not "ending" : I tried to not edit the template at all like you'll see on the config below, but still have the issue Here's the very basic config :
Last reply by LADR, -
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- 1 follower
- 2 replies
- 200 views
Since the latest Update (v4.7.18) last week the System do not sent the confirmation Mails to the Members.
Last reply by teraßyte, -
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