Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,898 topics in this forum
-
-
- 3 followers
- 7 replies
- 840 views
Hi IPS Support, One of my users reported that a JPG photo uploaded to the Forums becomes very saturated. He sent a ZIP of the photos and I tested it myself by uploading the same JPG photo to a test forum tpoic. I can confirm that the JPG does get saturated when uploaded. When I uploaded other random photos, they were not saturated. Link to topic can be privately provided due to personal content. Please advise
Last reply by Randy Calvert, -
-
-
- 2 followers
- 1 reply
- 434 views
On my Invision Community, I use the Events feature extensively. There is an annoying 'bug' on the "Overview" page of the events section. On this page the events are shown in order that they occur that month. When you have an event which repeats multiple times that month, the next occurrence of the event is shown in the correct position relative to the current date. However the date label shows only the first time the event occurs that month. See my screenshot below for an example. The event which I have highlighted with an arrow repeats on 07 Mar, 14 Mar, 21 Mar, 28 Mar that month. The position of the event is correct, because today is 18 Mar and the next …
Last reply by Marc, -
-
-
- 1 follower
- 7 replies
- 470 views
Hello everyone, Since around mid-January we've been experiencing a problem with the number of views displayed on certain topics. Some topics randomly go from 50 views to over 1k views in a matter of hours. Some are even at over 4k. However, when I look at visits to the community via Google Analytics, I don't see anything unusual. I've reset the caches, disabled all plugins and installed applications, but it still doesn't help. Thanks for your help.
Last reply by Olmyster, -
-
I have not had this issue before. I can't update to the latest version. There are no applications available to upgrade Auto update not working
Last reply by Jim M, -
-
-
- 1 follower
- 2 replies
- 310 views
Good Afternoon, I am trying to install a fresh copy of 4.7.XX into the same directory where I had my old install and receiving the following error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 419 views
It started when trying to access the members tab about 30 minutes ago, some tabs still work but others give this tried to upload a a 26kb screen shot but it keeps failing forum is down as well now
Last reply by Marc, -
-
-
- 1 follower
- 8 replies
- 540 views
If I select a single forum from the filter in fluid mode, it will show topics from ALL forums (including protected staff areas). This is a big problem as it means that our members can see our staff topics.
Last reply by Marc, -
-
Hi - I'm updating from v4.7.15 to v4.7.16 and getting asked to do massive amount of database updates. Is this normal? I chose to do it automatically but after several seconds it just returned to previous page without doing anything. I'm reluctant to run the queries manually because there are so many of them I'm bound to make an error. What can I do? Thanks.
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 413 views
So I upgraded my site to the latest IPS and now I get a 404 Error on every page. I go to my main site page and the site shows up but the moment I click on anything at all I get the same 404 error page no matter what I click
Last reply by Mitsuru Miyata, -
-
-
- 1 follower
- 7 replies
- 589 views
Hi After upgrade to 4.7.16 my users reports many of problems and they report that forum view called "fluid" that list topics by forum category is not working. When u check on right side any of category / forum there is no changes on left site. (not filtering) I also checked clean theme and still no luck. Is it my problem or u can help my with that ?
Last reply by wegorz23, -
-
-
- 5 followers
- 8 replies
- 970 views
When I enable the combined fluid view, it shows topics from throughout the community. I'll leave it enabled on one of my forums for reference. Example: https://www.fanclubs.org/forum/707-bulletin-board/ Please let me know if there's anything you need from me, and thanks again!
Last reply by wegorz23, -
-
- 1 reply
- 461 views
stopped working. what is the reason? Do I need to add an API key? previously, it was not necessary
Last reply by teraßyte, -
-
- 1 follower
- 3 replies
- 580 views
Hi, after updating to 4.7.16, my Topic Feed stopped displaying. It's only visible when I disable the option: 'Honor permissions?.' If the 'Honor permissions' function is enabled, the Topic Feed does not display, but when I disable this option, it does display. Previously, it displayed without any issue, but after updating to 4.7.16, this error occurred.
Last reply by Grafidea, -
-
-
- 1 follower
- 1 reply
- 360 views
GoDaddy just cleared out some malware on my IP forums and reinstated it, but in the process, the malware seems to have bloated my "core_log" table to 3.9GB. FWIW, the whole log file consists of these categories over and over again for 3,220,444 rows (only from February 13, 2024 and March 11, 2024): template_store_missing / dispatcher / template_store_missing / dispatcher / etc. I have the 3.9GB core_log.sql table saved locally just in case, but it seems it's not carrying anything vital anyway. So I'm assuming it's okay to truncate the "core_log" table in phpMyAdmin? Any other suggestions/fixes welcome, of course. Thank you so much!
Last reply by Daniel F, -
-
[[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] After I ran the patch today i got above error message but Template forums/front/index/forumRow it already default version no difference to revert it... Got this right after the patch on my system error TypeError: round(): Argument #1 ($num) must be of type int|float, string given in /home/media/public_html/forum/system/Lang/Lang.php:935 Stack trace: #0 /home/media/public_html/forum/system/Lang/Lang.php(935): round('68298+', -2) #1 /home/media/public_html/forum/system/Theme/Theme.php(885) : eval()'d code(1…
Last reply by media, -
-
-
- 2 followers
- 9 replies
- 530 views
I have members who have created loads of duplicate galleries, when I select them for deletion I'm not getting the proper menu that pops up at the bottom of the screen, I just get this ?
Last reply by Marc, -
-
-
- 2 followers
- 1 reply
- 293 views
After latest upgrade, those block turn blank. Known issue?
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 451 views
I just came across some kind of configuration error when trying to move a Blog Entry from one Blog to another. The error is below (root dir info removed): Error: Call to undefined method IPS\blog\Entry::sendModerationAlert() (0) #0 [dir]/system/Helpers/Wizard/Wizard.php(181): IPS\blog\modules\front\blogs\_entry->IPS\blog\modules\front\blogs\{closure}() #1 [dir]/uploads/template_68_94a9d7649fb9cdbfc784d3516e61a717_global.php(879): IPS\Helpers\_Wizard->__toString() #2 [dir]/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_front_global->box() #3 [dir]/applications/blog/modules/front/blogs/entry.php(449): IPS\Theme\_SandboxedTemplate->__call()…
Last reply by Marc, -
-
After a fresh install, going to "ACP > System > SETTINGS > Web App" throws a TypeError: TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 path\to\system\Dispatcher\Controller.php(118): IPS\core\modules\admin\settings\_webapp->manage() #1 path\to\applications\core\modules\admin\settings\webapp.php(39): IPS\Dispatcher\_Controller->execute() #2 path\to\system\Dispatcher\Dispatcher.php(153): IPS\core\modules\admin\settings\_webapp->execute() #3 path\to\admin\index.php(13): IPS\_Dispatcher->run() #4 {main} The issue is this code: /* And finally, additional manifest and livetile details */ …
Last reply by Marc, -
-
-
- 1 follower
- 12 replies
- 841 views
I'm having an issue on my LIVE forum, as well as, the new Test Install forum. I cannot edit any options in the Guest Group. The groups: Admin, Members and Moderator works fine. Screenshot of the error, and how to do a possible fix for this. Thanks. Edited to update the version: This is with v4.7.15
Last reply by Marc, -
-
-
- 2 followers
- 13 replies
- 778 views
Any help or direction is appreciated, I cleared cache, disabled customizations, yet at least two items I promoted are not showing in the Our Picks block. Here are the two items: https://thepatriotwoodworker.com/forums/topic/39972-mwtca-january-2024-whats-it-project-193-2/ https://thepatriotwoodworker.com/forums/topic/39974-mwtca-february-2024-whats-it-project-2-2024/ and here is where they are supposed to display right column down a bit: https://thepatriotwoodworker.com/ I promoted them early yesterday and they are not displaying, I know I promoted them because each topic is showing the button "Re-Promote". This happened in the past but it wa…
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 544 views
If you select "Number of comments" is less than or equal to zero, it's the same as selecting "unlimited" and the entire forum will be wiped out. Zero should not even be a selectable option if it is the same as unlimited. My goal was to kill threads with zero replies, but selecting 0 killed all threads and now I'm doing a DB restore.
Last reply by Marc, -
-
I created a new type of Commerce package for a client, and when trying to clone it an error is thrown. Here's the stacktrace: Error thrown with message "Access to undeclared static property IPS\premium\Package\Premium::$packageDatabaseColumns" Stacktrace: #6 Error in \applications\nexus\sources\Package\Package.php:264 #5 IPS\nexus\_Package:__clone in \system\Node\Controller.php:915 #4 IPS\Node\_Controller:copy in \system\Dispatcher\Controller.php:107 #3 IPS\Dispatcher\_Controller:execute in \system\Node\Controller.php:69 #2 IPS\Node\_Controller:execute in \applications\nexus\modules\admin\store\packages.php:46 #1 IPS\nexus\modules\admin\store\_packages:execute in…
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 518 views
I would like my moderators to create and manage stock replies. Since stock replies can be created in ACP only, I have given them an ACP access for the area: This is how they now see the area in ACP if there are no replies. Moderators cannot create new replies. If there are replies created by administrator, they can only see the list, no editing. Do I miss any other permission here, or does it work as designed? The permission is called “Manage Stock replies”, but there is nothing my moderators can manage here. 🤨
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 390 views
I have disabled comments and reviews in Downloads and they keep showing up in the embedItemStats template as follows: Although the file has a comment and review, they are disabled in the category: They shouldn't appear. It missing the second parameter in the template call: {template="embedItemStats" group="embed" app="core" params="$item"}
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
