Etienne A

Hi all, I'd like to ask some support for upgrading my software to 4.7.17 version as it is required to keep using Sofort and Ideal payment methods via Stripe. I found this tutorial and copied all steps. However, when I click "Check for new updates", the Beta does not become available. Usually when there is a new update available, I get a notification which enables me to install the update. This notification doesn't pop up. Could you please advise? Thanks in advance. Thanks, Etienne

I’ve been customer for quite a long time. I always get an amazing proactive support. Apps are great as well!

Already any update here @aXenDev? I receive a lot of tickets from members as a result of this bug. Thanks!

Thanks for your quick response! I've got your PM 🙂

I've sent many emails as well. No response...

Since the last update I have a problem with this theme. The user bar is also located in the header. Any suggestion how to fix this?

Hi Marc, Just curious. Can you share any expectation on the next update for this matter. Thanks! Regards, Etienne

Thanks for your help and support, Marc - appreciate it. Please let me know further steps. I’ll share the content in this topic with the developer, just to inform him about above statement.

Hi Marc, thanks for responding.... but after more than 1,5 month this is not a great answer. I get a lot of complaints from my customers and already contacted the author. The application is now more than 2 months offline. This is what I received from the author @Michael.J 1,5 months ago: Apologies for the delay, I've just checked and I can't see any error log for why the Videos app is locked. IPS have already confirmed it's compatible with IPB 4.7 and I just checked my test board too and it's not locking the app for me. This might be an error on IPSs end, could you please contact them and check why it's locked? Michael I kindly request you to solve this issue or contact the author yourself. Could you please let me know further steps? Regards, Etienne

I didn't changed or removed anything manually. The problem has occurred after the upgrade to 4.7.9. Since that moment, no changes have been made to the particular application.

Please let me know if this information is sufficient.

Sure, Jim. Apologies for my late response. I've updated access details. Please let me know if you require anything else. Thanks in advance for your support.

Could you please give an update on this? Do you expect to provide a fix for this in next update?

Okay, thanks for investigating this issue. Could you please give any prognosis in terms of timelines? A lot of customers and members use this external application.

Hi, thanks for your quick response. No, it's not listed as an issue with PHP 8 compatibility. The author also confirmed that this application is PHP 8 compatible.