Larry Kachadorian

deleted

first email WAS being rejected and was confirmed by email vendor ... second is gmail... verified as receiving mail sent to account.... checked user notifications , no email now requested. One explanation is member 'lied' about the the warning going away ...i.e ignored the email about resetting the account, just changed the email. The problem is how to resolve without a third address.

So to restate the issue, member did have an email that was being rejected. They changed to a Gmail account and the message went away initially and all was good. However, it has returned. But again, this is a generic gmail account. We are a bit stopped as to why this one member has an issue with Gmail.

Not sure I understand your response. After receiving initial warning, Member updated email and verified new email address with successful account login. Message disappeared. Member made no changes to notifications but lockout message reappeared several days later.

member previously had another email whose vendor was indeed blocking mail but changed to a valid and verified gmail account. ... yet is getting this warning again

After re entering offending email, did see the dialog to unlock…thanks

anyway to remove the lock ? email receives just fine from anywhere except from site. Added new temporary email from another Members personal email service and reactivated, but Member doesn’t want to abandon his active , original email . Tried to reset to old, but won’t work… says it’s locked.

Disregard ... noticed update and applied ... all working as designed .... 🙂

following error attached doing a search on member email address ...

Sorry, have ton of real life issues to deal with right now ... can we put this on hold until I can canvass the appropriate staff and check each and every permission ?

The initial screen shot posted above is from https://www.bmwsporttouring.com/modcp/members/ So far , of those I've contacted who have access to ModCP , all get the same message Consequently I have no example of someone not seeing this error. Its quite possible that the error is because we have the warning system turned off ... but the error seemed to be permission based rather than "no data" which is what caught our eye.

Yes, you asked if we had disabled access the to module .. the answer is Admins and Mods have full access ... nothing for those groups has been disabled.

Yes, in both groups no access for admin or mod disabled

As an unrestricted Admin, not sure why we get this error page when selecting either of the indicated links clicking either results in ...

I am a CiC account and yes, latest versions of all ... The results are the same with the Standard theme. I also have an issue noted in the Ignore Topics fourm where the same answers apply. As noted there, I'll PM the admin account.