Lindy

Please let us know if the issues editing, etc. are resolved now. 

@usmf I'm sorry you're experiencing issues with email delivery. As has been mentioned, our team has confirmed email notifications are being sent. We understand you are having isolated issues with specific members. I've personally looked and it doesn't appear you have a DMARC record for your domain. This was mentioned elsewhere in this topic -- not having a DMARC record will most certainly lead to deliverability issues. 
I know you believe this is software related traced back to an update applied from October 22, but a quick cursory glance at your domain record indicates you updated DNS in October as well.
I would guess you made changes and a DMARC was not configured at that time. 
This kind of thing often happens in the self-hosted environment as not everyone has experience to manage servers, DNS, etc.... that is precisely why we offer Invision Community Cloud 🙂 
I think getting someone with some experience to help you resolve these technical issues will resolve your concern. If you still feel there is a software issue, we do offer advanced diagnostics and debugging services. This is $200 per hour with a one hour minimum. If the issue does in fact end up being directly software related, that fee is of course refunded in full. 
Good luck - I hope you're able to resolve this issue. 

We are ISO27001 compliant, however, the certification process is still pending. We will also have more publicly consumable reports available in coming months. In the interim, you may find us on the CSA STAR registry and you are of course welcome to contact us via email for more information and specific questions. 
Thank you!

I'm sorry for the delay and your frustration. Your transaction was caught by our fraud screening filters with an unusually high risk score. This transaction should have been automatically declined, which would have provided immediate feedback. I apologize for the lack of communication. 
As noted in your ticket, we have manually approved your second transaction. We appreciate the opportunity. 

On January 22, 2022, cloud service will be temporarily suspended until such time that a new package is selected. We felt this was a better (albeit less than ideal) alternative to automatically upgrading packages. There will be a 60 day grace period to reactivate an account on a new package, or receive a full backup of the account. After the 60 day window, the account would be purged, per data retention policies
I hope that answers your questions and helps alleviates some potential fear and uncertainty. 

This is being discussed with development, I just wanted to let you know we're not ignoring it. One proposed solution moving forward is to incorporate our own event trigger system - for example, when a reaction is provided, send a "reactionGiven" event that you can then work with. This allows you extendability without us needing to get hacky. 
Once the core devs have given more insight, I'll update this so we're all on the same page.