usmf

The server will simply relay the information that the software is using. The problem in debugging this is emails are being delivered to email accounts on gmail for most functions, however, for specific functions with specific users email is not being delivered to a gmail account - this has been outlined to you in previous posts. If this was a server issue then all email being sent to gmail email accounts would not be delivered showing that a server configuration error is interfering with the deliver-ability of all email being sent to gmail. This is not the case and for you to say that "any deliverability issues what-so-ever fall on the server provider, not the software." is blanket statement not directed at a specific issue. I am requesting a phone conference with a upper level engineer to help debug this problem with our webmaster (Scott Dafferner 714-842-7485 notify him with a time and date). We have traced when the issue started and it corresponds with the software update installed October of 2022.

Got in touch with the server guy -- here's the answer. The main issue here is not that no email is being received to gmail, the main issue is that SOME email for specific functions are not being received at gmail but MOST functions are being received at gmail. This immediately points to a configuration issue with the forum software and not the server. If it was happening to ALL email going to Gmail then I agree it is a server issue as all email is coming from the same server/ipaddress. But that is not the case here. Here is the blacklist report from MXToolbox - everything is clear: Network Tools DNS,IP,Email.pdf

I am not happy with that. Unacceptable reply. While GMail addresses are affected, not all GMail addresses are affected. Some are receiving notifications, so it's not ALL GMail. Also, the affected Gmail accounts are receiving notifications for the majority of followed things. This is not something that is affecting 100% of Gmail. The DNS was already checked, reset, etc. This forum is on a dedicated server. There has got to be something more to look at here. Notifications are a vital part of any forum. We need this fixed. Please transfer this help issue/ticket to someone who is willing to provide us with the tech support we pay for.

Thanks so much for working on this. Good question, but we did test that. E-mails are not generated, even when the account does not check in for days. In fact, the account that I gave you above to try was set to follow multiple things experiencing this issue. Then, the account was not checked for five or six days. There were a LOT of red notification bubble counts, but not one e-mail had arrived. Feel free to ask any other questions. I'm just happy to be working on this.

Absolutely. Use this account: https://www.usmilitariaforum.com/forums/index.php?/profile/299859-gcce1854/ It is following these three boards: https://www.usmilitariaforum.com/forums/index.php?/forum/605-fs-groupings/ https://www.usmilitariaforum.com/forums/index.php?/forum/130-fs-field-personal-gear/ https://www.usmilitariaforum.com/forums/index.php?/forum/134-fs-knives-and-other-weapons-accessories/ Back in June, I created a new thread in each and the other member received a bubble notification but no email notifications for any of the three threads. Then the above account created threads and I received the red bubble, but no emails. We tested this again a few days ago, and it is still the same. Oh, and yes -- we should have the system amended to not remove followers after a year. If you see that still active there, please feel free to remove that. We want them to be able to follow for as long as they want. Thanks.

The reason that they had to refollow was that we had people stop following for a time to find out if the notifications would kick back in. Some of the people affected have followed for more than a year, some only months. And some accounts unfollowed for awhile and have just started again in the last three weeks. All are still experiencing the same issues.

Hi, again! It's been a bit, but we have had the server tech and some others working on this from our end. Every test has been run, everything is checked, updated, etc. No changes. Had a meeting with the server guy, and he says there is nothing more he can do, it's the software. So, being a tech member only, I enlisted one of the active Admins to help me with this. They're the one fielding all the questions/problem reports/complaints over this, so they sent the following info which should give you everything you need. Let me know if you need more info than the original post and this below. Thanks. ----------------------------------------------------- OK . . . I went back and found the original Help thread and it was actually July 18th. Three members had noticed "several weeks" when they realised it. These members: https://www.usmilitariaforum.com/forums/index.php?/profile/212241-bldrhouse/ https://www.usmilitariaforum.com/forums/index.php?/profile/4316-s1991/ https://www.usmilitariaforum.com/forums/index.php?/profile/4361-digi-shots/ First was alerted to this on July 18th. Several members realised that they had not received notifications for new threads/topics posted in boards that they were following. PArticularly these boards: FS Field & Personal Gear FS Books, Photos, Ephemera, & Research Material FS Medals, Decorations, Ribbons, & Accessories FS Cloth & Metal Insignia FS Knives and Other Weapons & Accessories FS Miscellaneous Discussion forum on Medals & Decorations For Sale Uniforms, Helmets and Medals & Decorations. https://www.usmilitariaforum.com/forums/index.php?/topic/1900-military-lighters-all-eras-all-brands/page/38/ Member has been following the above thread and always received email notifications for new replies within the thread. It changed over the past month or so. Been getting emails that give indication that someone has liked or responded to their post, but if somebody posts something new he doesn't get anything. I tried setting it up for push and notifications this weekend, but that didn't change it. He is getting the red bubble notification on the forum itself, but no emails. I also experimented and started following the thread myself (Admin account), and I'm not getting email notifications for new replies in the thread, either. I get the red bubble notification, but no email notification. The notification emails are not in the email SPAM folders. Both accounts receive email notifications for PMs, PM replies, Quoted content replies, and other threads/boards that are followed. This is the link to the member's account: https://www.usmilitariaforum.com/forums/index.php?/profile/76516-mtnman/ This is the link to my Admin account: https://www.usmilitariaforum.com/forums/index.php?/profile/151812-stratasfan/ Another member has been experiencing the same no-email-notifications issue since late last year, too - in the same Sale section listed above: https://www.usmilitariaforum.com/forums/index.php?/profile/143523-schk/ At this point, we need to figure out where the notifications are failing. Is the thread triggering the emails? Is the forum sending them? Where does the path fail? Something that has been going on since late last year (2022) is the same issue . . . this time it is following actual boards, not threads. We have a section of boards here: https://www.usmilitariaforum.com/forums/index.php?/forum/52-for-sale/ A member has been following each board in this section for a long time, and starting late last year, is no longer getting notification emails. Only the red bubble on the forum. We have tried swapping email addresses for the account, even creating another account and following his content and then merging the two accounts. No emails of notifications for new content. Today (21 June 2023), another member (normal "Member" user group) and myself (Admin group) tested this. We both followed three boards in this section: https://www.usmilitariaforum.com/forums/index.php?/forum/605-fs-groupings/ https://www.usmilitariaforum.com/forums/index.php?/forum/130-fs-field-personal-gear/ https://www.usmilitariaforum.com/forums/index.php?/forum/134-fs-knives-and-other-weapons-accessories/ I created a new thread in each and the other member received a bubble notification but no email notifications for any of the three threads. Then the other member created threads and I received the red bubble, but no emails. This is my account: https://www.usmilitariaforum.com/forums/index.php?/profile/151812-stratasfan/ This is the other member's account: https://www.usmilitariaforum.com/forums/index.php?/profile/299859-gcce1854/

@Adriano Faria Thanks so much for that! I've done it and that should do the trick. Appreciate the help, guys!

Thanks! I appreciate the response. Rather than install another plug-in, I think we'll wait for the next update. But if it's not fixed, I'll definitely come back for the plug-in. This is a feature that I certainly do not like and wish had not been put in without an option. Our forum rules/TOS specifically state no account deletion.

Just got an account deletion request from a member. How do I disable that option so that no member can ask for an account deletion? Thanks!

E-mails are being sent, because notifications are working throughout the forum . . . just not in some places.

We've got some weird stuff going on with notifications -- noticeably on a particular thread: https://www.usmilitariaforum.com/forums/index.php?/topic/1900-military-lighters-all-eras-all-brands/page/38/ Member has been following the above thread and always received email notifications for new replies within the thread. It changed over the past month or so. Been getting emails that give indication that someone has liked or responded to their post, but if somebody posts something new he doesn't get anything. We tried setting it up for push and notifications this weekend, but that didn't change it. He is getting the bell bubble notification on the forum itself, but no emails. I also experimented and started following the thread myself (Admin account), and I'm not getting email notifications for new replies in the thread, either. I get the red bubble notification, but no email notification. The notification emails are not in the email SPAM folders. Both accounts receive email notifications for PMs, PM replies, Quoted content replies, and other threads/boards that are followed. I can supply links to the two accounts mentioned above that have tested and experienced this issue, but I hate to post that in a public thread here. Let me know if you need them. Another member has been experiencing the same no-email-notifications issue since late last year, too - in the same Sale section listed above, not just one thread. Let me know if you'd like that username. At this point, we need to figure out where the notifications are failing. Is the thread triggering the emails? Is the forum sending them? Where does the path fail? Another part of this issue has been going on since late last year (2022) is the same issue . . . this time it is following actual boards, not threads. We have a section of boards here: https://www.usmilitariaforum.com/forums/index.php?/forum/52-for-sale/ A member has been following each board in this section for a long time, and starting late last year, is no longer getting notification emails. Only the notification bell bubble on the forum. We have tried swapping email addresses for the account, even creating another account and following his content and then merging the two accounts. No emails of notifications for new content. Yesterday (21 June 2023), another member (normal "Member" user group) and I (Admin user group) tested this. We followed three boards in this section: https://www.usmilitariaforum.com/forums/index.php?/forum/605-fs-groupings/ https://www.usmilitariaforum.com/forums/index.php?/forum/130-fs-field-personal-gear/ https://www.usmilitariaforum.com/forums/index.php?/forum/134-fs-knives-and-other-weapons-accessories/ I created a new thread in each and the other member received a bubble notification but no email notifications for any of the three threads. Then the other member created threads and I received the red bubble, but no emails. Again, I can send those usernames if you need them. Appreciate the help.

Thank you SO much! That did the trick. Really appreciate the help.

I am filling in for the tech that usually handles these issues. Can anyone point me where to find the rebuilding cache option in IPS? Thanks!

Hi! We just installed the latest update about an hour ago. We have two platforms, each running IPS. One is perfect, but the one that is selected here has some issues. In the Admin CP, it is impossible to load the amount of members in any group. It just sits there spinning where the number of members should be. Cannot type anything to add an announcement bar. Also, the typing field to create a new post or respond to a PM is not working. They are little bars that cannot open and you cannot type. Please advise. Thanks! This is what it looks like when trying to create a post:

Okay, so that is the location I will put all of the replacement files?

Here is the location check

this is on a dedicated server, I set up the site and know where everything is. I can give you access to the site as well as ftp access so you can see for yourself what the file structure is. Here is video of me looking through the file structure so you can see how the site is set up and that the folders are not in the root of the site. https://www.loom.com/share/ecaa2af867f541efaae014cb9f290723

I have turned the site back active so you can see it working. I have attached a screen shot of the directory structure. The site is worldmilitariaforum.com

I have questions: 1) The file structure in the zip file to be uploaded is not the same. Do I just add the folders to the root directory a) Folders in the zip file but not the working site Plugins system datastore applications api uploads oauth b) The only folder that is in the current site is "admin" and there are multiple directories in that folder. Do I need to copy the individual files for the admin directory? Am I going to find more differences? Clear instructions would be beneficial. thanks

The site is backed up nightly so we are covered there

thanks I normally take the site offline and disable all of the plugins. Will that be good for the manual upgrade as well?

I am on a mac, will it create any problems if I expand the zip on my mac and upload the files to the server?

I spoke with our site manager and all updates and patches are completed when alerted of the patch. How can you force a fresh install when one patch was missed. the site is checked on a daily basis. Where can I find a list of the updates and patches to see the date that the patch was suppose to be done?

Am I seeing this correctly, to manually update I am essentially doing fresh install of the application? If that is the case, what will happen to all of the customizations that have been done to the sites? I am very worried this is going to go bad.