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usmf

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Everything posted by usmf

  1. Just got an account deletion request from a member. How do I disable that option so that no member can ask for an account deletion? Thanks!
  2. E-mails are being sent, because notifications are working throughout the forum . . . just not in some places.
  3. We've got some weird stuff going on with notifications -- noticeably on a particular thread: https://www.usmilitariaforum.com/forums/index.php?/topic/1900-military-lighters-all-eras-all-brands/page/38/ Member has been following the above thread and always received email notifications for new replies within the thread. It changed over the past month or so. Been getting emails that give indication that someone has liked or responded to their post, but if somebody posts something new he doesn't get anything. We tried setting it up for push and notifications this weekend, but that didn't change it. He is getting the bell bubble notification on the forum itself, but no emails. I also experimented and started following the thread myself (Admin account), and I'm not getting email notifications for new replies in the thread, either. I get the red bubble notification, but no email notification. The notification emails are not in the email SPAM folders. Both accounts receive email notifications for PMs, PM replies, Quoted content replies, and other threads/boards that are followed. I can supply links to the two accounts mentioned above that have tested and experienced this issue, but I hate to post that in a public thread here. Let me know if you need them. Another member has been experiencing the same no-email-notifications issue since late last year, too - in the same Sale section listed above, not just one thread. Let me know if you'd like that username. At this point, we need to figure out where the notifications are failing. Is the thread triggering the emails? Is the forum sending them? Where does the path fail? Another part of this issue has been going on since late last year (2022) is the same issue . . . this time it is following actual boards, not threads. We have a section of boards here: https://www.usmilitariaforum.com/forums/index.php?/forum/52-for-sale/ A member has been following each board in this section for a long time, and starting late last year, is no longer getting notification emails. Only the notification bell bubble on the forum. We have tried swapping email addresses for the account, even creating another account and following his content and then merging the two accounts. No emails of notifications for new content. Yesterday (21 June 2023), another member (normal "Member" user group) and I (Admin user group) tested this. We followed three boards in this section: https://www.usmilitariaforum.com/forums/index.php?/forum/605-fs-groupings/ https://www.usmilitariaforum.com/forums/index.php?/forum/130-fs-field-personal-gear/ https://www.usmilitariaforum.com/forums/index.php?/forum/134-fs-knives-and-other-weapons-accessories/ I created a new thread in each and the other member received a bubble notification but no email notifications for any of the three threads. Then the other member created threads and I received the red bubble, but no emails. Again, I can send those usernames if you need them. Appreciate the help.
  4. Thank you SO much! That did the trick. Really appreciate the help.
  5. I am filling in for the tech that usually handles these issues. Can anyone point me where to find the rebuilding cache option in IPS? Thanks!
  6. Hi! We just installed the latest update about an hour ago. We have two platforms, each running IPS. One is perfect, but the one that is selected here has some issues. In the Admin CP, it is impossible to load the amount of members in any group. It just sits there spinning where the number of members should be. Cannot type anything to add an announcement bar. Also, the typing field to create a new post or respond to a PM is not working. They are little bars that cannot open and you cannot type. Please advise. Thanks! This is what it looks like when trying to create a post:
  7. Okay, so that is the location I will put all of the replacement files?
  8. this is on a dedicated server, I set up the site and know where everything is. I can give you access to the site as well as ftp access so you can see for yourself what the file structure is. Here is video of me looking through the file structure so you can see how the site is set up and that the folders are not in the root of the site. https://www.loom.com/share/ecaa2af867f541efaae014cb9f290723
  9. I have turned the site back active so you can see it working. I have attached a screen shot of the directory structure. The site is worldmilitariaforum.com
  10. I have questions: 1) The file structure in the zip file to be uploaded is not the same. Do I just add the folders to the root directory a) Folders in the zip file but not the working site Plugins system datastore applications api uploads oauth b) The only folder that is in the current site is "admin" and there are multiple directories in that folder. Do I need to copy the individual files for the admin directory? Am I going to find more differences? Clear instructions would be beneficial. thanks
  11. The site is backed up nightly so we are covered there
  12. thanks I normally take the site offline and disable all of the plugins. Will that be good for the manual upgrade as well?
  13. I am on a mac, will it create any problems if I expand the zip on my mac and upload the files to the server?
  14. I spoke with our site manager and all updates and patches are completed when alerted of the patch. How can you force a fresh install when one patch was missed. the site is checked on a daily basis. Where can I find a list of the updates and patches to see the date that the patch was suppose to be done?
  15. Am I seeing this correctly, to manually update I am essentially doing fresh install of the application? If that is the case, what will happen to all of the customizations that have been done to the sites? I am very worried this is going to go bad.
  16. Can I just apply the patch and then apply the upgrade?
  17. I am trying to upgrade as recommended and the automated upgrade process is not working. When I attempt to complete the upgrade it is stuck at the first step and only toggles between 2 screens: Third Party Resource Check and the Large Database Update notice. Any suggestions to get this to work? I disable all plugins before attempting to upgrade.
  18. Thanks. I am sending this to our tech guy right now to have him check it.
  19. One of our communities now has 8 locked tasks and one community has 6 locked tasks.
  20. I have done that, and all should be good. Thank you!
  21. We have the same problem here so far. Nothing is working on either of our communities to resolve this.
  22. We have two communities that were updated today -- same problem with some locked/stuck tasks that cannot be restarted. Our cron is set as usual, and we do have the updated PHP 8. Is there a fix for this?
  23. Thank you SO much! I knew I was missing it. Perfect. I really appreciate this. For anyone else with this problem, here's the spot to fix this: ACP - Members - Member Settings - Ban Settings - option in there for non-registerable names
  24. I've run into a bit of an issue that I'm sure is just some setting, but it's got me stumped. We've got sister forums, both running the latest version IPS and hosted on the same server. The newer/smaller forum (which I'm selecting in the dropdown box above) is set up to allow users to link their sign-in info from the there accounts on the older/larger forum. We have a user who joined the older forum in 2008 with the username "carrabassett". He joined the newer forum in 2018 with a username of "Silverwings". He'd now like his username changed to be "carrabassett" on both forums, but two of us in the Admin CP have worked on this and can't get it. We are not allowed to change the name or create an account with that name. I'm assuming that it's due to the 7-9th letters in the username being a word included in our word filter. So, we even removed it from the word filter but could not create it even then. Any suggestions are most appreciated. Thanks!
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