Trevor Carey

This is just a minor one, but why does the forum description appear on Mobile view for ‘Match Day’ but the descriptions for all others don’t appear? Should they all appear or should none appear?

Is it possible for all members to automatically reply to a post on a new line, giving their reply space from the quoted box? See attached. Would look cleaner if the reply was auto retuned to a new line. Thanks

I got this reply from my hosting company. My database is currently 3.6GB in size, with all content going back to 2003 there. Any advice/tips on what to do here? Is its size the issue? ”I can confirm there's been no issues with any of the back end hardware, or networking. You'll need your own developer/IT to troubleshoot your website and Cloud server. With forums that have been running a long time, there are often database tables that get very large, and trimming them may help. Your web developer should be able to assist with that.”

Hello, My website is https://www.ccfcforum.com/ Over the past week, visitors to my forum are reporting the following issues. Here are some of their issues: Forum very slow last couple of days. Cant log in for the most part Laptop was very very slow earlier, has improved since. Have had it time out on me a couple of times this morning as well. Same here , cleared app history in the app and it helped a bit. Could not open it on the laptop earlier, fine now. It's intermittently slow for me and I've often gotten the "504 gateway timeout" message and then 5 mins later, the page will load. I'm using google chrome on an android phone. Not getting proper time out message myself, just seems to take ages to load and then it works no bother for a while. Don't know loads about this sort of stuff but it's like the site is being throttled on that initial visit for whatever reason. Forum has been painfully slow recently. Having difficulty logging on. 504 gateway timeouts all day(this evening). Any ideas what might be going on here? I've logged a support ticket with my website hosts just now too. Thanks, Trevor

Just checking, I should delete these folders in full? Thanks for the help, what a dose.

To me they look like old version files or files from old modifications and third party add ons.

Ok, apologies for miss reading the reply. Is there anyone that can do a clean up of files on here?

Thanks Mark. I seem to be ok then? Do Invision offer any services to do a check of all my files?

Hello, My website was hacked at the weekend. My hosting company flagged it after the event and flagged some suspicious files. I got these cleaned up and removed. The hosting company did a fresh scan this morning and sent me the following. I have a large forum, are these files normal? Is there a way of installing a fresh version of Invision to ensure all files are clean going forward? Thanks for any help. We only have a very basic scan that searches for some common spammy strings\code that we've seen commonly used on sites. I ran it now and it flagged a lot of suspiciously named files still on the site. 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Thanks for that. Yes, Samsung issue. Following the suggestions in those threads now 👍

Hello, Some of my users on Android are reporting issues when they post, or more specifically when they attempt to reply by Quote Post. - Editor crashes when Quote Replying. - When they can make a post it leaves huge white space below the text they’ve posted. - Unable to edit a message after they post. Is there a solution to this on my end? Or from Invision?

Hello, I am attempting an upgrade and get this message: "The license key is not valid. Please contact account assistance. " In ACP, Licence Key section, all seems ok and I don't renew until January 2023. Thanks, Trevor

I am trying to give a forum section a description. It appears fine on Desktop but also appears on mobile. All other sections on mobile version omit the description text. Is there a setting somewhere to change this?

Got sorted, thanks to a kind member on here. Thanks for your help too Marc.

thanks for the reply. I'm out of my depth here. Would anyone be able to look at or do this for me?