Those familiar with IP.Nexus will be familiar with the ability to create custom fields both for packages (so when a user purchases a package they can provide custom information such as the size, colour, etc. of the item being purchased) and for customer accounts (so you could add additional fields for customers to provide when making a purchase, etc.).
In IP.Nexus we're adding the ability to use custom fields with support requests.
You can choose from several different types of field, select the departments it applies to, and choose whether or not it is required.
Here I've created a field to ask users what "software version" they're using:
Now when a user goes to create a support request in the "Support" department, they'll be prompted to provide this information:
This works on the mobile skin too, of course:
The values of these fields can then be viewed both by the customer, and admins:
By Mark