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Hello,

I'm having a problem. When a member tries to register, they receive this error message.

 

"You are not authorized to use this email address on this site."

I have to create the account manually.

Capture d'écran 2025-03-16 004901.png

  • Community Expert

Check the logs in the ACP for Spam Defense. If the user had a bad reputation score and your settings are set to block those, this could explain what is going on.

  • Author
 

Check the logs in the ACP for Spam Defense. If the user had a bad reputation score and your settings are set to block those, this could explain what is going on.

i have this

Capture d'écran 2025-03-16 062540.png

I had a similar problem, on the 4th rule change to allow the member to register and then change it back.

Part of the problem as I did understand it, the internet provider change his IPv4 in IPv6 and something there it didnt like.

  • Community Expert

In the case of this one, you need to check the disallowed emails you have set up in your admin CP.

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