So when a member gets the following warning

Your email address is blocked in our system because it has rejected too many of our messages. Please change your email to keep your account secure.

And they write to ask me why their getting that notification, what can I answer?

Thanks!

You should be able to unblock them in your ACP on their Profile.

Thanks Daniel,

I went to my ACP, searched for the email and found their 'Member View' page with the email listed in red. I don't see an option to unblock?

Could you send me over the example email so I can take a look please, David?

I'm PMing you the email Marc. Thanks!

The user actively unsubscribed from emails from your site on 24th january, which would result in our system never sending them any more emails

 

The user actively unsubscribed from emails from your site on 24th january, which would result in our system never sending them any more emails

When I login as that user I do see 'Email' being selected for some of their notifications?

Look under "Newsletter" it is unsubscribed.

 

Look under "Newsletter" it is unsubscribed.

Yes, however this isn't about the newsletter?

The issue is that that member's email is blocked by invision.

 

Yes, however this isn't about the newsletter?

The issue is that that member's email is blocked by invision.

From the screen provided, I am just providing you what may cause the issue. Can you please provide the user's display name or ID?

 

From the screen provided, I am just providing you what may cause the issue.

But unsubscribing from the newsletter wouldn't result in her email being blocked in the system, it would just stop sending newsletter to her.

I'll PM you her display name. Edit can't PM you.... the user ID is 232031.

Edited March 3Mar 3 by David N.

The current issue is that the email address is rejecting emails (not our system blocking it) so that would need to be resolved first or they would need to choose a new email address.

 

The current issue is that the email address is rejecting emails (not our system blocking it) so that would need to be resolved first or they would need to choose a new email address.

I just sent her two emails from two different providers, and she received both emails and replied to me.

The notification she received said "Your email address is blocked in our system" - which is why I said her email is blocked in the system.

I have created a ticket to take a look at this.

Thanks Daniel!