Went to submit a support ticket but was unable to do so, said I had no email support and no option to add it either. You'd think after upgrading your license to be able to use v5 you'd have email support... Customer Portal said to post on the forums but it brought me to the forum index.

Anyways, just upgraded from v4's last version to v5.0.3 and there are a LOT of entries in the system logs. I don't want to bring my community online until they can all be addressed and resolved. Multiple entries for SQL and even template issues.

Sorry, our technical support is started now on our community here and has been for some time now. We still have secure access to your access details, if you have private details to share there are ways around sharing that public, etc...

In order to assist you we would need to know the errors you're seeing and get access to your community:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Updated the relevant information.

Here's just some of the entries shown in the system logs:

SELECT * FROM REDACTED_core_theme_editor_settings AS core_theme_editor_settings IPS\Db\Exception: Table 'REDACTED_forums.REDACTED_core_theme_editor_settings' doesn't exist (1146) #0 REDACTED/public_html/system/Db/Select.php(402): IPS\Db->preparedQuery() #1 REDACTED/public_html/system/Db/Select.php(460): IPS\Db\Select->runQuery() #2 [internal function]: IPS\Db\Select->rewind() #3 REDACTED/public_html/system/Theme/Editor/Setting.php(194): IteratorIterator->rewind() #4 REDACTED/public_html/system/Theme/Theme.php(492): IPS\Theme\Editor\Setting::loadAllKeys() #5 REDACTED/public_html/system/Theme/Theme.php(369): IPS\Theme::themes() #6 REDACTED/public_html/system/Dispatcher/Standard.php(82): IPS\Theme::i() #7 REDACTED/public_html/system/Dispatcher/Front.php(910): IPS\Dispatcher\Standard::baseCss() #8 REDACTED/public_html/system/Dispatcher/Front.php(143): IPS\Dispatcher\Front::baseCss() #9 REDACTED/public_html/system/Dispatcher/Dispatcher.php(126): IPS\Dispatcher\Front->init() #10 REDACTED/public_html/index.php(16): IPS\Dispatcher::i() #11 {main}

29

SELECT * FROM REDACTED_core_theme_editor_settings AS core_theme_editor_settings WHERE (setting_app not in ('blog','calendar','cloud','cms','core','downloads','forums','gallery','nexus','convert','courses') OR (setting_set_id != 0 and setting_set_id=1) ) Table 'REDACTED_forums.REDACTED_core_theme_editor_settings' doesn't exist

29

Custom templates store missing

21

Error: ErrorException: template_store_missing in REDACTED/public_html/system/Theme/CustomTemplate.php:442 Stack trace: #0 REDACTED/public_html/static/templates/core_front_global.php(7314): IPS\Theme\CustomTemplate::getCustomTemplatesForHookPoint() #1 REDACTED/public_html/system/Theme/SandboxedTemplate.php(68): IPS\Theme\class_core_front_global->globalTemplate() #2 REDACTED/public_html/system/Output/Output.php(908): IPS\Theme\SandboxedTemplate->__call() #3 REDACTED/public_html/init.php(868): IPS\Output->error() #4 [internal function]: IPS\IPS::exceptionHandler() #5 {main} in REDACTED/public_html/system/Theme/SandboxedTemplate.php:72 Stack trace: #0 REDACTED/public_html/system/Output/Output.php(908): IPS\Theme\SandboxedTemplate->__call() #1 REDACTED/public_html/init.php(868): IPS\Output->error() #2 [internal function]: IPS\IPS::exceptionHandler() #3 {main}

 

core_theme_editor_settings' doesn't exist

This looks to be from the upgrade process so you can ignore.

 

Custom templates store missing

Are you still seeing this in the log? Are you able to reproduce this?

Thanks for your help Jim.

I just brought my site online. The totals for the above numbers as found via get Get Support in ACP has not increased.

The ones I'm seeing in the System log are:

• upgrade_error

• template_error

• template_store_missing

• uncaught_exception

I'll be monitoring for any errors that appear after this.

You can empty the System Logs as those errors are related to the upgrade process.