Good Day

Our domain is hosted at Invision with entries to direct our mail to Hostgator. We had issues a couple of weeks ago which were solved when Invision kindly updated some entries for us and things have worked well until today - We are unable to send emails, they are not even leaving the computer. I've spoken to Hostgator Support and they say

"I have checked this for you and it seems that the A record for the mail.fun-fairs.co.uk which is used to point the MX records for the domain name HostGator server is not updated and that is the reason why the emails are not getting connected on your end" and the records need "Type: A Host: mail Value: 108.167.181.33"

Any help gratefully received.

All the best

Bill

 

and things have worked well until today

What was the most recent change done before this issue happened?Personally I think that this is something best handled through a ticket at your Client Area.

I've created a ticket for you, so we can get these sorted

@Marc

Many thanks for your email. I have tried to reply - it's sending but bouncing with an error message "SMTP error from remote mail server after end of data:" - through an email client or webmail. Any suggestions??

 

@Marc

Many thanks for your email. I have tried to reply - it's sending but bouncing with an error message "SMTP error from remote mail server after end of data:" - through an email client or webmail. Any suggestions??

You will want to contact your email provider.