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Posted January 30Jan 30 I can't start the update to the latest version. The screen keeps refreshing and showing the same thing.
January 30Jan 30 Are you stating that the "Complete Upgrade" button ends in a redirect? If you go to {your-base-url}/admin/upgrade what is happening?
January 30Jan 30 Author On 1/30/2025 at 3:39 PM, teraßyte said: Go manually to domain.com/admin/upgrade. You should get a login screen there.I tried before I posted the topic, but it refreshes and shows the same thing and the link changes to:/admin/?app=core&module=system&controller=login&ref=
January 30Jan 30 On 1/30/2025 at 3:36 PM, kalin said: I can't start the update to the latest version. The screen keeps refreshing and showing the same thing.If you click the Complete Upgrade button it should take you straight to the upgrade page. That said, have you made a backup of the database? If you haven't yet, you can make one now before the upgrade has been run and started to alter the database.
January 30Jan 30 Author On 1/30/2025 at 3:40 PM, Jim M said: Are you stating that the "Complete Upgrade" button ends in a redirect? If you go to {your-base-url}/admin/upgrade what is happening?tried before I posted the topic, but it refreshes and shows the same thing and the link changes to:/admin/?app=core&module=system&controller=login&ref=31.13.245.102 - - [30/Jan/2025:17:27:18 +0200] "GET /forums/index.php?app=core&module=system&controller=serviceworker&v=d7605b6c051737500477&type=front&loggedIn=true HTTP/2.0" 500 18510 "https://forums/index.php?app=core&module=system&controller=serviceworker&v=d7605b6c051737500477&type=front&loggedIn=true" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"We made a backup before. Now we're restoring it and I'll try again.
January 30Jan 30 On 1/30/2025 at 3:46 PM, kalin said: 31.13.245.102 - - [30/Jan/2025:17:27:18 +0200] "GET /forums/index.php?app=core&module=system&controller=serviceworker&v=d7605b6c051737500477&type=front&loggedIn=true HTTP/2.0" 500 18510 "https://forums/index.php?app=core&module=system&controller=serviceworker&v=d7605b6c051737500477&type=front&loggedIn=true" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36"This would be unrelated and just an access log so doesn't really depict much of the 500 Server Error code shown. On 1/30/2025 at 3:46 PM, kalin said: We made a backup before. Now we're restoring it and I'll try again.Sounds good. Let us know if it happens again. You may wish to check your .htaccess rules.
January 30Jan 30 Author On 1/30/2025 at 3:50 PM, Jim M said: This would be unrelated and just an access log so doesn't really depict much of the 500 Server Error code shown.After restoring the archive it shows this and does not want to continue nor can we enter the admin panel
January 30Jan 30 If you go to /admin/ you should be able to see the error outlined on a similar page.
January 30Jan 30 Author /forums/admin/ shows the same as the post above :(Can someone from support take a look, we'll pay for the supportIs there a way to download the version we were using, 4.7.19, upload it, and get our database back so it can be fixed?
January 30Jan 30 Unfortunately, IPS provides only the latest version for download. You must have a copy of the 4.7.19 ZIP file somewhere (or retrieve a copy of the files from a backup).Still, it's strange that the upgrade page redirects you to the admin login page instead. I've never seen it happen before. 🤔Just to clarify, what PHP version are you using? I don't see it mentioned in the topic, but I know using PHP 8.2.0+ can cause strange issues.
January 30Jan 30 Author Hello @teraßyteThank you for your reply. We are using PHP 8.3.16 with nginx + php-fpmDo you need to provide you the nginx config file, or you can give me template for nginx config file and invisioncommunity?Thank you very much for your time.
January 30Jan 30 @kalin PHP 8.3.16 is definitely a problem. Try downgrading to PHP 8.1 and see if the upgrade works.PHP 8.2+ is only supported by the new 5.0.0 version currently in beta.
January 30Jan 30 Author We cannot downgrade to 8.1 version for security reasons. Please provide a link to download the previous version 4.7.19 ?Somebody can help our case? Its a urgent situation.
January 30Jan 30 That's... kind of a problem. As mentioned above, only PHP 8.0 and 8.1 are supported by version 4.7. Rather, I'm surprised you didn't notice issues before using 4.7.19 with PHP 8.3. 👀
January 30Jan 30 Author We have been on 8.3 for over a year and have had no problems with previous updates.
January 30Jan 30 On 1/30/2025 at 5:54 PM, kalin said: We have been on 8.3 for over a year and have had no problems with previous updates.For support, you'd need to be on 8.0 or 8.1 On 1/30/2025 at 5:21 PM, kalin said: We cannot downgrade to 8.1 version for security reasons.PHP 8.1 is still receiving security updates from PHP. Could you please explain why? https://www.php.net/supported-versions.php
January 30Jan 30 Author On 1/30/2025 at 5:55 PM, Jim M said: For support, you'd need to be on 8.0 or 8.1Can you help how to resolve the issue or can help how can I enable debug mode to trace the errors? or send us a link to download version 4.7.19
January 30Jan 30 On 1/30/2025 at 5:59 PM, kalin said: Can you help how to resolve the issue or can help how can I enable debug mode to trace the errors? or send us a link to download version 4.7.19You would need to be on a supported PHP version for us to assist. Sorry, we do not provide any download version other than the latest.
