Westfield Sports Car Club Posted November 27 Posted November 27 We are experiencing a failure to apply a new updated renewal price to an existing purchase in ACP -> Commerce -> Store -> Products. Store Product | Pricing | Renewals | Renewal Options | Price can be adjusted to new price (in this case from £35 to £53), then Save is pressed. New screen appears with “Would you like the changes you have made to be applied all existing purchases, or just to new purchases?”. “Update Existing Purchases” is selected. New screen appears confirming desired change amount, then “Continue” is pressed. A “Processing…” bar appears that fills from left to right in percentage until it reaches 100%, which takes several minutes, then returns to the main Products page after completion. Subsequent checks show new renewal price for existing purchases has failed to update. Price is, however, correct for new purchases. (This was working as expected on 21 July 2024 by the way) Thanks in advance. Chris
Marc Posted November 27 Posted November 27 Please could you provide me with some examples so I can take a look for you?
Westfield Sports Car Club Posted November 27 Author Posted November 27 Hi Marc - I'll PM the info if that's OK.
Jim M Posted November 27 Posted November 27 If you do not wish to post this publicly, please place it in the notes section of the access details in your Client Area. That way any support tech can review it 😉 . Westfield Sports Car Club 1
Westfield Sports Car Club Posted November 27 Author Posted November 27 @Jim M I can't see any notes section or access details?
Jim M Posted November 27 Posted November 27 37 minutes ago, Westfield Sports Car Club said: @Jim M I can't see any notes section or access details? You'll want to click your license there -> then you'll scroll down till you see "Review/Update Access Information" under the "Stored Access Information" section.
Westfield Sports Car Club Posted November 28 Author Posted November 28 Hi @Jim M and @Marc I am acting as a bit of a go-between here for the person who looks after our memberships/purchases. The info provided to me is in the form of multiple screen shots, so that's not something I can add to the "notes", but the screen shots do contain some info that shouldn't be public. I have had to interpret this and avoid the non-public info as best I can so that you can investigate, so here goes... Log in to our ACP, go to Commerce->Store->Products. Select the first one (WSCC Individual membership) and edit it, then go to pricing. You should see the price is £53.00 - this was originally £35.00. On save you see this: then... You then get a "processing" bar which indicates all is well... But if you then review the test user's purchase buy going to Members and searching for Scott Young you still see the old price of £35.00 Apparently, the last time this process was undertaken (July this year) these prices were updated. I hope this helps! Chris
Marc Posted November 28 Posted November 28 I have created a ticket for you on this, so we can look further into the issue Westfield Sports Car Club 1
teraßyte Posted November 28 Posted November 28 Based on your screenshots, the code is working as intended. Your 3rd screenshot mentions that only customers paying 52.99/year will be updated to pay 53.00/year. In your last screenshot, the client is paying 35.00/year so it's correct that the record wasn't updated.
Marc Posted November 28 Posted November 28 3 minutes ago, teraßyte said: Based on your screenshots, the code is working as intended. Your 3rd screenshot mentions that only customers paying 52.99/year will be updated to pay 53.00/year. In your last screenshot, the client is paying 35.00/year so it's correct that the record wasn't updated. You have better eyes than me on Thanksgiving. Thats my excuse teraßyte 1
Westfield Sports Car Club Posted November 28 Author Posted November 28 41 minutes ago, teraßyte said: Based on your screenshots, the code is working as intended. Your 3rd screenshot mentions that only customers paying 52.99/year will be updated to pay 53.00/year. In your last screenshot, the client is paying 35.00/year so it's correct that the record wasn't updated. Yeah - that might explain things, but I also think that the Admin who did this (not me btw) originally applied it to customers paying £35 a year, then when that failed, he tried a different figure. BUT... I do need to now go back and ask the question!
teraßyte Posted November 28 Posted November 28 Maybe the admin who did it didn't select the option to update the existing customers. You can follow these steps to try updating the 35/year users again: Edit the product and set the year price back to 35 Do NOT apply the changes to existing customers Re-edit the product and raise the price to 53 This time apply the change to existing customers It should work. 🤔 Marc 1
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