URL is fine.

 

URL is fine.

Here you go: https://www.sosinvision.com.br/index.php?/category/23-paid-applications/

I see one broken image, is that normal for when this happens?

We'll probably need FTP and ACP. Can you update your client area with those details?

Thanks.

 

I see one broken image, is that normal for when this happens?

That’s the problem. No thumb on category view, downloads index, widgets, etc. The image doesn’t appear on file view carousel too.

Ok, update your license with your FTP and ACP and we'll have to add some debugging and upload a new version and see what is going on.

 

Ok, update your license with your FTP and ACP and we'll have to add some debugging and upload a new version and see what is going on.

I’ll do it later. 👍

 

Ok, update your license with your FTP and ACP and we'll have to add some debugging and upload a new version and see what is going on.

Done.

@Matt @Esther E.

Looking now.

Fixed in the next beta.

 

Fixed in the next beta.

Finally😍, I hope it works without a problem

 

This is going to end up being one of those issues that takes days to find and seconds to fix. 

@Matt And? 🙂

It took a while to figure out, and yeah it was just a few lines of code in the end.

Unfortunately the problem still exists

When you edit the file, the screenshots are deleted

Do you see broken images in widgets?

If so.. yeah, the widgets are cached. I'll have to invalidate those caches when a file is edited. The old thumbnails are removed, so that's the issue there.

It is not limited to widgets, Currently the screenshots no longer appear when browsing the file,

If there is a way to fix the problem without waiting for the next update it would be better

 

The old thumbnails are removed, so that's the issue there.

I think that's the problem actually.

Edited December 6, 2024Dec 6 by EliasM

I’m still on Beta 6 and will remain, it seems… but I can confirm the issue after editing the file.

I advise you to upgrade, as the speed of the site has increased a lot,

The only thing that will bother you is that the files appear like this😅

 

I advise you to upgrade, as the speed of the site has increased a lot,

I'll skip this one... the site is running 100%, with no issues. I'll wait for Beta 8 to see if this is fixed.

@EliasM have you upgraded to Beta 8 and tested it?

Unfortunately, the thumbnail screenshots still crash after edit the file

Ok, I’m stuck on Beta 6, by my own will.

Thanks.

 

Unfortunately, the thumbnail screenshots still crash after edit the file

Still with beta 8? I've tested this a lot locally.

 

Still with beta 8? I've tested this a lot locally.

Yes, unfortunately there is no change, after modifying the file due to caching the thumbnail is not deleted, but after minutes it is deleted, if you open the site through the hidden browser immediately after modification you will find that it has been deleted

I can't understand how hard it can be🤦.

 

Yes, unfortunately there is no change, after modifying the file due to caching the thumbnail is not deleted, but after minutes it is deleted, if you open the site through the hidden browser immediately after modification you will find that it has been deleted

I can't understand how hard it can be🤦.

Can you update your v5 site ACP/FTP in your client area and let me know when you have? I'd like to take a look at this.