Eric Mattson1 Posted 11 hours ago Share Posted 11 hours ago So no users in the last several hundred registrations on my site has responded to the validation email to confirm their account. Is it possible those emails are not getting sent? Link to comment Share on other sites More sharing options...
Marc Posted 10 hours ago Share Posted 10 hours ago Taking a look at the email logs our end, they are indeed being delivered to your members Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted 6 hours ago Author Share Posted 6 hours ago @Marc Thanks for checking that. It looks like the problem arose about 22 hours ago. And I'm at 500+ new users with this problem. Literally every single user in almost a full day has failed to confirm their account. Which makes me skeptical that those emails are being sent regardless of what the logs say. I just created a test account and did not receive the activation email. Any ideas? Eric Link to comment Share on other sites More sharing options...
Jim M Posted 6 hours ago Share Posted 6 hours ago 13 minutes ago, Eric Mattson1 said: @Marc Thanks for checking that. It looks like the problem arose about 22 hours ago. And I'm at 500+ new users with this problem. Literally every single user in almost a full day has failed to confirm their account. Which makes me skeptical that those emails are being sent regardless of what the logs say. I just created a test account and did not receive the activation email. Any ideas? Eric I have moved this to a ticket so we can assist you further with your issue. Please watch your email for further correspondence. Eric Mattson1 1 Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted 6 hours ago Author Share Posted 6 hours ago @Marc Thank you! I'll check my email. Link to comment Share on other sites More sharing options...
Solution Eric Mattson1 Posted 5 hours ago Author Solution Share Posted 5 hours ago (edited) Just adding to this thread for future users' knowledge and troubleshooting. The reason my users were not getting emails is because Invision turned off all emails from my site without notifying me in any way. It took me 24 hours to discover this dynamic (and 500 activation emails to new users that weren't sent) and it sounds like the logs were saying the emails were still being sent even though that was clearly not true. They did this because they felt I violated their "fair use" email volume because I emailed my large user base (200k+) 1-2 times per week to drive usage, promote features, etc. I'm not adding to this thread to complain though I'll need to have a further conversation with them about that dynamic.  Mainly I just want other Invision users to be able to troubleshoot this faster in the future if they run into the same issues. Edited 5 hours ago by Eric Mattson1 Link to comment Share on other sites More sharing options...
Management Charles Posted 5 hours ago Management Share Posted 5 hours ago I am sorry you were not notified before the system auto-blocked your emails. It's not really an excuse but this is the first time the backend ever had to block a site for email overuse so we did not have a good communication procedure. In 20+ years we have never had a site sending millions of emails a month so it just never came up 😀. We host communities with way more members than you have but it seems like you are sending a lot of follow up and activity emails to them that is outside the norm for community use. SeNioR- 1 Link to comment Share on other sites More sharing options...
Eric Mattson1 Posted 5 hours ago Author Share Posted 5 hours ago @Charles I appreciate the apology. And how quickly you all sorted it out once we identified the issue. (Thanks to @Marc too for escalating it.) Given that you've never run into it before, it makes complete sense why there is no process in place. I just assumed that you must see this issue regularly but clearly I was wrong. Thanks again for sorting it. Link to comment Share on other sites More sharing options...
Recommended Posts