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Posted June 30, 2024Jun 30 Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help?
June 30, 2024Jun 30 Community Expert That’s coming from the server rather than the software. Would ensure you do not have any custom redirects or rewrite rules which may be causing issues with the software. You may also wish to perform a manual upgrade.
June 30, 2024Jun 30 Author It seems that now I am stuck in the upgrading process... there is any way to go back and upgrade later?
June 30, 2024Jun 30 Community Expert It seems that now I am stuck in the upgrading process... there is any way to go back and upgrade later? You would need to do a manual upgrade or revert to a backup.
June 30, 2024Jun 30 Author What about this error? Which is the correct permission code? It is set to 604 right now
June 30, 2024Jun 30 Community Expert 604 is likely not valid. Most are 644 but you can contact your hosting provider for further assistance.
June 30, 2024Jun 30 Author I changed to 644 but I am still getting the error. Any suggestion? My hosting provider wont help with this unfortunatelly
June 30, 2024Jun 30 Community Expert I would recommend looking at the permissions of other files comparing them. They should essentially match. Once you set them, I would check again to make sure the change actually took effect. Ultimately file ownership and permissions is a server level function. IPS is a software package, it can't control your server or set these things for you. If your host won't assist with server level issues, I would highly recommend a new host.
June 30, 2024Jun 30 Community Expert Rather than checking the permissions, look at the text at the top. It's saying that some files might not have been uploaded correctly. The upgrader checks if the files are all for the version you're upgrading to before letting you start the process. It's possible your FTP program didn't properly upload/overwrite some files. Edited June 30, 2024Jun 30 by teraßyte
June 30, 2024Jun 30 Rather than checking the permissions, look at the text at the top. It's saying that some files might not have been uploaded correctly. The upgrader checks if the files are all for the version you're upgrading to before letting you start the process. It's possible your FTP program didn't properly upload/overwrite some files. Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help? Looks like there are files missing from your install, upload them all and try again.
