AlessandroTax Posted Sunday at 05:00 PM Share Posted Sunday at 05:00 PM Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help? Link to comment Share on other sites More sharing options...
Jim M Posted Sunday at 05:11 PM Share Posted Sunday at 05:11 PM That’s coming from the server rather than the software. Would ensure you do not have any custom redirects or rewrite rules which may be causing issues with the software. You may also wish to perform a manual upgrade. Link to comment Share on other sites More sharing options...
AlessandroTax Posted Sunday at 05:17 PM Author Share Posted Sunday at 05:17 PM It seems that now I am stuck in the upgrading process... there is any way to go back and upgrade later? Link to comment Share on other sites More sharing options...
Jim M Posted Sunday at 05:20 PM Share Posted Sunday at 05:20 PM 2 minutes ago, AlessandroTax said: It seems that now I am stuck in the upgrading process... there is any way to go back and upgrade later? You would need to do a manual upgrade or revert to a backup. Link to comment Share on other sites More sharing options...
AlessandroTax Posted Sunday at 05:22 PM Author Share Posted Sunday at 05:22 PM What about this error? Which is the correct permission code? It is set to 604 right now Link to comment Share on other sites More sharing options...
Jim M Posted Sunday at 05:25 PM Share Posted Sunday at 05:25 PM 604 is likely not valid. Most are 644 but you can contact your hosting provider for further assistance. Link to comment Share on other sites More sharing options...
AlessandroTax Posted Sunday at 05:27 PM Author Share Posted Sunday at 05:27 PM I changed to 644 but I am still getting the error. Any suggestion? My hosting provider wont help with this unfortunatelly Link to comment Share on other sites More sharing options...
Randy Calvert Posted Sunday at 05:34 PM Share Posted Sunday at 05:34 PM I would recommend looking at the permissions of other files comparing them. They should essentially match. Once you set them, I would check again to make sure the change actually took effect. Ultimately file ownership and permissions is a server level function. IPS is a software package, it can't control your server or set these things for you. If your host won't assist with server level issues, I would highly recommend a new host. Link to comment Share on other sites More sharing options...
teraßyte Posted Sunday at 07:58 PM Share Posted Sunday at 07:58 PM (edited) Rather than checking the permissions, look at the text at the top. It's saying that some files might not have been uploaded correctly. The upgrader checks if the files are all for the version you're upgrading to before letting you start the process. It's possible your FTP program didn't properly upload/overwrite some files. Edited Sunday at 07:58 PM by teraßyte TDBF 1 Link to comment Share on other sites More sharing options...
TDBF Posted Sunday at 08:18 PM Share Posted Sunday at 08:18 PM 19 minutes ago, teraßyte said: Rather than checking the permissions, look at the text at the top. It's saying that some files might not have been uploaded correctly. The upgrader checks if the files are all for the version you're upgrading to before letting you start the process. It's possible your FTP program didn't properly upload/overwrite some files. 3 hours ago, AlessandroTax said: Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help? Looks like there are files missing from your install, upload them all and try again. Link to comment Share on other sites More sharing options...
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