I have recently upgraded from 4.6 to 4.17 and some of my members are reporting they no longer receive notifications for topics and users they are following. Unfortunately, it seems that the problem is not easily reproducible, for some topics it works, for others it doesn't, some users do not appear to have the issue, others are more affected. 

They mentioned that it used to be sporadic even before the upgrade, but now after the upgrade it is much more noticeable. 

I know this is pretty vague, but any idea what might be wrong, is it server side or client side?

 

Are these email notifications? If so, have you confirmed that emails are going out without issue in ACP -> System -> Email Settings? Additionally, are the users online when the new content is posted? If so, no notification will be dispatched.

Could you please provide an example of a member who is having issues with this and what they are expecting to receive notifications for?

 

Are these email notifications? If so, have you confirmed that emails are going out without issue in ACP -> System -> Email Settings? Additionally, are the users online when the new content is posted? If so, no notification will be dispatched.

Could you please provide an example of a member who is having issues with this and what they are expecting to receive notifications for?

Inline notifications, not emails, online status does not matter - there is no notification even after the user returns after a while. I do have an example of our largest, most active topic, the user says she is subscribed to it, but no inline notifications arrive. Shall I share the specifics, together with ACP access if it is going to help?

 

Shall I share the specifics, together with ACP access if it is going to help?

Please do. We'll take a look to ensure that their settings are correct and are following the topic. You can share this information in the Access Details notes if you do not wish to post here publicly. Instructions below:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

We have same issue in our community as well. More and more users are noticing missing inline notifications. It is self hosted version with redis.

Are you able to reproduce it? The issue we have is nobody appears to be able to reproduce the issue unfortunately

Not really.  😞

What I know:

1.) mentions and quotes quite randomly for different users are not in the list of notifications

2.) I tried with 2,3 test users and did not have issues 

 

Only culprit for me are installed Ubuntu updates couple days ago. 🤨

 

Unfortunately I do not know which part of technology stack is used for that feature.

Edited July 25, 2024Jul 25 by bags_ppp

We would need very specific examples to take a look at, but from what you are saying there, it sounds likely there is an issue on their end rather than yours