Can't CONVERT from IPS 4.7.16 to same ver

[MediaDiGi]

I encountered an error while trying to move/convert one community to a new one. Both communities are running the latest IPS.

TypeError: count(): Argument #1 ($value) must be of type Countable|array, false given (0)
#0 /sites/monetize.info/files/community/applications/convert/sources/Software/Core/Invisioncommunity.php(691): IPS\convert\Library\_Core->convertMember()
#1 /sites/monetize.info/files/community/applications/convert/sources/Library.php(285): IPS\convert\Software\Core\_Invisioncommunity->convertMembers()
#2 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(559): IPS\convert\_Library->process()
#3 /sites/monetize.info/files/community/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\convert\modules\admin\manage\_convert->IPS\convert\modules\admin\manage\{closure}()
#4 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(487): IPS\Helpers\_MultipleRedirect->__construct()
#5 /sites/monetize.info/files/community/system/Dispatcher/Controller.php(107): IPS\convert\modules\admin\manage\_convert->runStep()
#6 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(45): IPS\Dispatcher\_Controller->execute()
#7 /sites/monetize.info/files/community/system/Dispatcher/Dispatcher.php(153): IPS\convert\modules\admin\manage\_convert->execute()
#8 /sites/monetize.info/files/community/admin/index.php(13): IPS\_Dispatcher->run()
#9 {main}

Backtrace

#0 /sites/monetize.info/files/community/init.php(1036): IPS\_Log::log()
#1 [internal function]: IPS\IPS::exceptionHandler()
#2 {main}

Please advise!

[Marc]

Please could you let me know which site you are converting from and to so i can take a look?

[MediaDiGi]

6 minutes ago, Marc Stridgen said:

Please could you let me know which site you are converting from and to so i can take a look?

topgold.forum -> monetize.info/community

If you need logins let me know

[Jim M]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[MediaDiGi]

MonetizeInfo and TGF details added. 

Edited May 28 by MediaDiGi

[Jim M]

Unfortunately, the credentials are invalid to your ACP.

[MediaDiGi]

1 hour ago, Jim M said:

Unfortunately, the credentials are invalid to your ACP.

@Jim M Actually it was the default Admin temp user instead of email as logging with the email is disabled. Fixed!

[Jim M]

I'm afraid, either email or display name is providing us the following error:

[MediaDiGi]

7 minutes ago, Jim M said:

I'm afraid, either email or display name is providing us the following error:

Fixed. Now I see that every time I click on the temp admin link, a new pass is generated. Updated the latest one. If it still does not work, please PM me to send details.

[Jim M]

Our account is locked, please unlock it.

[MediaDiGi]

4 minutes ago, Jim M said:

Our account is locked, please unlock it.

Done!

[Jim M]

Thank you! I have transferred this to a ticket so we can better investigate what is happening here.

[MediaDiGi]

@Jim M, I upgraded both communities to 4.7.17, but unfortunately, the error still persists.

[Jim M]

2 minutes ago, MediaDiGi said:

@Jim M, I upgraded both communities to 4.7.17, but unfortunately, the error still persists.

Your ticket is awaiting response from developers so someone will be in contact soon once they have a chance to investigate the error.

[MediaDiGi]

The migration is now complete. After the tech team fixed the converter for my particular case I managed to complete the conversion without any hassle.

Thank you!

[Marc]

Glad to hear you have everything sorted 🙂 

[MediaDiGi]

25 minutes ago, Marc Stridgen said:

Glad to hear you have everything sorted 🙂 

Like a champ! 🙂