MediaDiGi Posted May 28 Share Posted May 28 I encountered an error while trying to move/convert one community to a new one. Both communities are running the latest IPS. TypeError: count(): Argument #1 ($value) must be of type Countable|array, false given (0) #0 /sites/monetize.info/files/community/applications/convert/sources/Software/Core/Invisioncommunity.php(691): IPS\convert\Library\_Core->convertMember() #1 /sites/monetize.info/files/community/applications/convert/sources/Library.php(285): IPS\convert\Software\Core\_Invisioncommunity->convertMembers() #2 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(559): IPS\convert\_Library->process() #3 /sites/monetize.info/files/community/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\convert\modules\admin\manage\_convert->IPS\convert\modules\admin\manage\{closure}() #4 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(487): IPS\Helpers\_MultipleRedirect->__construct() #5 /sites/monetize.info/files/community/system/Dispatcher/Controller.php(107): IPS\convert\modules\admin\manage\_convert->runStep() #6 /sites/monetize.info/files/community/applications/convert/modules/admin/manage/convert.php(45): IPS\Dispatcher\_Controller->execute() #7 /sites/monetize.info/files/community/system/Dispatcher/Dispatcher.php(153): IPS\convert\modules\admin\manage\_convert->execute() #8 /sites/monetize.info/files/community/admin/index.php(13): IPS\_Dispatcher->run() #9 {main} Backtrace #0 /sites/monetize.info/files/community/init.php(1036): IPS\_Log::log() #1 [internal function]: IPS\IPS::exceptionHandler() #2 {main} Please advise! Link to comment Share on other sites More sharing options...
Marc Posted May 28 Share Posted May 28 Please could you let me know which site you are converting from and to so i can take a look? Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 28 Author Share Posted May 28 6 minutes ago, Marc Stridgen said: Please could you let me know which site you are converting from and to so i can take a look? topgold.forum -> monetize.info/community If you need logins let me know Link to comment Share on other sites More sharing options...
Jim M Posted May 28 Share Posted May 28 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 28 Author Share Posted May 28 (edited) MonetizeInfo and TGF details added. Edited May 28 by MediaDiGi Link to comment Share on other sites More sharing options...
Jim M Posted May 28 Share Posted May 28 Unfortunately, the credentials are invalid to your ACP. Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 28 Author Share Posted May 28 1 hour ago, Jim M said: Unfortunately, the credentials are invalid to your ACP. @Jim MÂ Actually it was the default Admin temp user instead of email as logging with the email is disabled. Fixed! Link to comment Share on other sites More sharing options...
Jim M Posted May 28 Share Posted May 28 I'm afraid, either email or display name is providing us the following error: Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 28 Author Share Posted May 28 7 minutes ago, Jim M said: I'm afraid, either email or display name is providing us the following error: Fixed. Now I see that every time I click on the temp admin link, a new pass is generated. Updated the latest one. If it still does not work, please PM me to send details. Link to comment Share on other sites More sharing options...
Jim M Posted May 28 Share Posted May 28 Our account is locked, please unlock it. Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 28 Author Share Posted May 28 4 minutes ago, Jim M said: Our account is locked, please unlock it. Done! Link to comment Share on other sites More sharing options...
Jim M Posted May 28 Share Posted May 28 Thank you! I have transferred this to a ticket so we can better investigate what is happening here. MediaDiGi 1 Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 29 Author Share Posted May 29 @Jim M, IÂ upgraded both communities to 4.7.17, but unfortunately, the error still persists. Link to comment Share on other sites More sharing options...
Jim M Posted May 29 Share Posted May 29 2 minutes ago, MediaDiGi said: @Jim M, IÂ upgraded both communities to 4.7.17, but unfortunately, the error still persists. Your ticket is awaiting response from developers so someone will be in contact soon once they have a chance to investigate the error. MediaDiGi 1 Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 31 Author Share Posted May 31 The migration is now complete. After the tech team fixed the converter for my particular case I managed to complete the conversion without any hassle. Thank you! Link to comment Share on other sites More sharing options...
Marc Posted May 31 Share Posted May 31 Glad to hear you have everything sorted 🙂 MediaDiGi 1 Link to comment Share on other sites More sharing options...
MediaDiGi Posted May 31 Author Share Posted May 31 25 minutes ago, Marc Stridgen said: Glad to hear you have everything sorted 🙂 Like a champ! 🙂 Link to comment Share on other sites More sharing options...
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