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Posted

Hi, I don't know why from these days the email notifications are sent repeatedly.... Exactly same notification... 

 

Could contain: Text, Number, Symbol

  • Community Expert

There isnt really enough information for me to advise on this. I would need to know who they are being sent to, and an example of what has been notified for example.

  • Author

The last notification sent repeatedly from different time

Could contain: Page, Text

  • Community Expert

As mentioned above, I need both the item of content and the person who is getting those

  • 4 weeks later...
  • Community Expert

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

  • Author

you support mail already added as admin, please check it again.

or did you mean with ftp accss problem? last time I have it set up correctly too.

  • Author

Changed. before I have the admin access as secondary group.

  • Community Expert

I cannot see anything that obviously would be causing this. We would send only once on the platform. You do seem to have many many 3rd party items running there. Many of which are outdated. I would suggest starting there with your investigations