Email notification sent repeatedly

[kmk]

Hi, I don't know why from these days the email notifications are sent repeatedly.... Exactly same notification... 

 

[Marc]

There isnt really enough information for me to advise on this. I would need to know who they are being sent to, and an example of what has been notified for example.

[kmk]

https://laopan.online/forums/topic/3472-misael-liu-completo/#comment-7433

Another 2 topics from the same clubs/forum

[kmk]

The last notification sent repeatedly from different time

[Marc]

As mentioned above, I need both the item of content and the person who is getting those

[kmk]

https://laopan.online/forums/topic/3848-charles-hou-chen/#comment-4757

https://laopan.online/forums/topic/3472-misael-liu-completo/#comment-4181

https://laopan.online/forums/topic/3847-eva-zhong-ye/#comment-4756

https://laopan.online/forums/topic/4173-sara-wen-qiu/#comment-5427

Hi @Marc Stridgen above are the topics bumping my admins acounts, are 2 admins emails.

 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[kmk]

you support mail already added as admin, please check it again.

or did you mean with ftp accss problem? last time I have it set up correctly too.

[Marc]

The account shows no access to ACP

[kmk]

Changed. before I have the admin access as secondary group.

[Marc]

I cannot see anything that obviously would be causing this. We would send only once on the platform. You do seem to have many many 3rd party items running there. Many of which are outdated. I would suggest starting there with your investigations