Hello everyone, we are trying to get a test install up and running but I have ran into a few issues I requested a backup of the site files and DB from invision.
The sites data is stored on S3 I downloaded a copy of the invision software and uploaded the zip to my doc root, files exacted, a new MySQL DB was created and data imported
created a conf_global.php in the doc root updated with the local MySQL DB credentials and site URL.  plugins & applications folder dropped in the doc root as well.

The site comes up with what I would think are minor issues, some icons are not showing and menu items.
The site is pulling everything from the S3 buckets set on the live site. we will use a s3 compatible storage providers new bucket added to test site.

My main question is would the software move or copy over all of the site data to the new bucket once I change the location because I don't want any data lost on the live site
or should I upload the data to the new s3 compatible bucket manually?

The next question is this what is the correct way to restore from a cloud instants backup to self-hosted?

 All help will be greatly appreciated

Edited March 25, 20241 yr by jimkeypro

You will want to make sure you have a self-hosted license. Once you have made sure your new self-hosted server meets the IBP requirements, you would import your database and make sure all of the IPB files are uploaded to your site. You would also make sure all of the variables in conf_global.php are correct.  If your cloud instance was not the latest version you might also need to run yourdomain.com/admin/upgrade. 

Convert is the converters. When you download the IPB files you need to choose to include the converters. I believe for the cloud app, just delete the existing folder in the applications folder.  

I’m assuming you did run the compatibility checker script to make sure your new host has all of the required modules when you changed the php version also. 

 

I did the upgrade, I'm on php 8.1

 

You're a release behind.

 

ok updated to 4.7.16 same issue

what should I have set for the php.ini settings ?

Not sure what to do about this.

 

You will want to disable those third party hooks listed at the bottom there. 

 

Not sure how to do that

 

You will want to disable those third party hooks listed at the bottom there. 

 

I disabled the whole app for both same issue

 

You would disable the third party party application or plugin in ACP -> System -> Applications or ACP -> System -> Plugins.

APPS off no go.
Its crazy the issue only happens when I go to upload a profile picture

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

ok thanks will do

 

ok thanks will do

updated access information under IPS Community Suite

 

I'm afraid, the credentials are still invalid for the ACP.

checking

 

I'm afraid, the credentials are still invalid for the ACP.

just updated it, try now

 

While ACP is working now, I am not able to connect via FTP provided now.

ok let me test ftp

 

ok let me test ftp

updated ftp use the server ip address as host

Well you must have gotten some were I see a profile images shows now on the home page on the post

 

While ACP is working now, I am not able to connect via FTP provided now.

How did you get the image set?

 

Im not sure I understand the question there. We are currently trying to get to your FTP so havent done anything in there at all yet, as we have no access

OK weird when I logged in some how a profile image was uploaded of two cars.
I found what was causing the issue its something with the upload to backblaze
but so far it only affects the profile images so I just changed the setting to load the profile images
from local storage on the server. as of now im just running more test not sure why you could not access ftp
I updated the UN and PW yesterday.

 

I was able to upload when the system redirected on the error. Which is likely what you saw there with the cars.

Unfortunately, we do not provide support for BackBlaze so this would be outside our scope of support if you continue to use them.

OK no problem, thanks for the help
I'm testing to see if that's the only issue we are having with BackBlaze