Hi

Most counters are  working

for example

• number of topic reads is not increasing after a new read
• Total number of members not updated after new registration

 

10 minutes ago, Marafa said:

number of topic reads is not increasing after a new read

That number is updating frequently by the task, not live. Wait a little or run task called viewupdates.

11 minutes ago, Marafa said:

Total number of members not updated after new registration

You mean that number displaying in the widget? 🙂

It's cached, so wait a little or refresh them from a Support tab in the ACP by using a Clear System Caches button at the right of it.

 

Everything is fine in the end.

6 minutes ago, DawPi said:

run task called viewupdates

i did run the task, but still not updated

 

6 minutes ago, DawPi said:

ou mean that number displaying in the widget?

yes , and i did clear the cash few minutes back , but still no update

Do you have Redis enabled maybe?

No i use fie system

For example, a topic that was added by someone else and i opened myself many times, still shows 0 views

 

23 minutes ago, Marafa said:

For example, a topic that was added by someone else and i opened myself many times, still shows 0 views

 

View count updates are handled by background tasks every 5 minutes. Your background tasks currently are driven by traffic. If you do not have a lot of traffic, these will not update nearly as soon as they should. 

I just ran the task manually on your site and it is indeed running without error. 

If you have any caching through CloudFlare, your server, etc... This may lead to inaccurate counts as well.

 

If you continue to see this even with valid traffic running across several days, please provide us with an example topic URLs and we can take a look.

Hi,

I do empty the cash from ACP after each upgrade, and I run most upgrades/patches once issued

here is a topic as an example that has replies and 0 reads

https://www.officena.net/ib/topic/123279-مشكلة-فى-لوب-تجميع-نصوص-وعرضها-فى-تقرير/

you can see the same case for many other topics in the main forum page

https://www.officena.net/ib/forum/89-قسم-الأكسيس-access/

 

Will also check with server support regarding server cash

 

Edited March 17, 2024Mar 17 by Marafa

21 hours ago, Marafa said:

Will also check with server support regarding server cash

I would certainly advise on doing that first of all 🙂 

Still waiting for the server support team's reply, The ticket status is still a work in progress, but now suddenly counters are working, not sure what happened

will add the update once done

Edited March 29, 2024Mar 29 by Marafa

the answer was that they just cleared the server cash

now every thing seems fine, thanks

should i ask them to do that periodically?

i do clear cash from ACP after each upgrade or batch

 

3 minutes ago, Marafa said:

the answer was that they just cleared the server cash

now every thing seems fine, thanks

should i ask them to do that periodically?

You would need to investigate with your hosting provider what is happening as they should not be caching full pages or what it is that they are here that is causing this. This is not normal.

Hi,

This was the server team's reply :

Dear Client,
we have disabled the cache for the required domain

 

but today I noticed again lack of counter updates, but will wait for a while as you said earlier it is a scheduled task. can I increase the frequency of running this task?

 

You cannot increase the frequency of this. If they are checking it right after visiting, they of course would not see them update 

Many complaints are coming because of the number of Topic readings is not updated for long time 

On 3/13/2024 at 1:16 PM, Marafa said:

Most counters are  not working

for example

• The number of topic reads is not increasing after a new read
• Total number of members not updated after new registration

Many complaints are received for lack of counters update

I checked with the server team again based on an earlier advice, and the answer was: "We have not changed any cache settings at our end, and no caches were found in the server."

Please advise how to resolve this issue.

Edited November 28, 2024Nov 28 by Marafa

Are they not updating at all, or not updating immediately?

for a long time now not updating at all

5 hours ago, Marafa said:

for a long time now not updating at all

You have a significant number of errors in your System Log pointing to issues with accessing files in your datastore folder on your server. Please ensure this is properly readable/writable as this can create issues throughout the software. If you are unsure how to do this, please contact your hosting provider.

On 3/16/2024 at 10:07 AM, Jim M said:

View count updates are handled by background tasks every 5 minutes. Your background tasks currently are driven by traffic. If you do not have a lot of traffic, these will not update nearly as soon as they should. 

I just ran the task manually on your site and it is indeed running without error. 

If you have any caching through CloudFlare, your server, etc... This may lead to inaccurate counts as well.

 

If you continue to see this even with valid traffic running across several days, please provide us with an example topic URLs and we can take a look.

This also would still remain true.

 

currently access is 0755 same as downloads folder and most folders

Suport team responded that permissions are correct

can you please advise about the correct permissions for this folder ? is it :

user : read, write, and execute
Group : read, write, and execute
World : read and execute

Is there a guide to the correct folder permissions across the app?

 

Edited December 4, 2024Dec 4 by Marafa

Just now, Marafa said:

can you please advise about the correct permissions? is it :

user : read, write, and execute
Group : read, write, and execute
World : read and execute

is there a guide about the correct folder permissions across the app?

 

This would all depend on your hosting configuration so you would need to contact your hosting provider or server administrator if you're having issues.

However, the following folders need to be writable:

• applications
• datastore
• plugins
• uploads and all sub-folders of uploads.

The following on many environments will tend to be 777. Of course it depends on your host

applications
datastore
plugins
uploads and all subfolders

Here is the server team reply

Dear,
Kindly be informed that changing permissions to 777 exposes a significant security risk, as it allows unrestricted access to your files. Please confirm if you wish to proceed, understanding that we will not be responsible for any security issues resulting from this change.

 

and here is who writes are currently for the datastore folder

 

By the way , permissions were always like that since years with on change, and i would assume that there should be other addiotnal reasons for this issue

 

Im just letting you know what many environments tend to be set to in order to allow access to those areas. We're not able to tell you specifically what your hosting will allow the software to write under. Only your hosting company can tell you that. At present, we can only tell you that the software is unable to write to your server, as your server wont allow it

I am confused between your advice and the server team's reply that this poses a significant security risk in my case. Would the software need world and group access to folders, or is user access enough?

Please advise if there is any more specific message that I need to convey to the server team considering that they are not exepert in your software ?

 

Also, even the permissions have been updated for few days now , the counters are still not working

11 hours ago, Marafa said:

I am confused between your advice and the server team's reply that this poses a significant security risk in my case. Would the software need world and group access to folders, or is user access enough?

Please advise if there is any more specific message that I need to convey to the server team considering that they are not exepert in your software ?

 

Also, even the permissions have been updated for few days now , the counters are still not working

Keep in mind that we don’t know your hosting configuration so the easiest way to make the folder writable is 777. If you’re concerned with strict security, consulting your hosting provider to make it writable would be what you need to do (as mentioned from the start 🙂 ).

You would need to check if the task is still generating write errors. This can be done in ACP > Support. If they are, please consult with your hosting provider