Counters not working

[Marafa]

Hi

Most counters are  working

for example

• number of topic reads is not increasing after a new read
• Total number of members not updated after new registration

 

[DawPi]

10 minutes ago, Marafa said:

number of topic reads is not increasing after a new read

That number is updating frequently by the task, not live. Wait a little or run task called viewupdates.

11 minutes ago, Marafa said:

Total number of members not updated after new registration

You mean that number displaying in the widget? 🙂

It's cached, so wait a little or refresh them from a Support tab in the ACP by using a Clear System Caches button at the right of it.

 

Everything is fine in the end.

[Marafa]

6 minutes ago, DawPi said:

run task called viewupdates

i did run the task, but still not updated

 

6 minutes ago, DawPi said:

ou mean that number displaying in the widget?

yes , and i did clear the cash few minutes back , but still no update

[DawPi]

Do you have Redis enabled maybe?

[Marafa]

No i use fie system

[Marafa]

For example, a topic that was added by someone else and i opened myself many times, still shows 0 views

 

[Jim M]

23 minutes ago, Marafa said:

For example, a topic that was added by someone else and i opened myself many times, still shows 0 views

 

View count updates are handled by background tasks every 5 minutes. Your background tasks currently are driven by traffic. If you do not have a lot of traffic, these will not update nearly as soon as they should. 

I just ran the task manually on your site and it is indeed running without error. 

If you have any caching through CloudFlare, your server, etc... This may lead to inaccurate counts as well.

 

If you continue to see this even with valid traffic running across several days, please provide us with an example topic URLs and we can take a look.

[Marafa]

Hi,

I do empty the cash from ACP after each upgrade, and I run most upgrades/patches once issued

here is a topic as an example that has replies and 0 reads

https://www.officena.net/ib/topic/123279-مشكلة-فى-لوب-تجميع-نصوص-وعرضها-فى-تقرير/

you can see the same case for many other topics in the main forum page

https://www.officena.net/ib/forum/89-قسم-الأكسيس-access/

 

Will also check with server support regarding server cash

 

Edited March 17 by Marafa

[Marc]

21 hours ago, Marafa said:

Will also check with server support regarding server cash

I would certainly advise on doing that first of all 🙂 

[Marafa]

Still waiting for the server support team's reply, The ticket status is still a work in progress, but now suddenly counters are working, not sure what happened

will add the update once done

Edited March 29 by Marafa

[Marafa]

the answer was that they just cleared the server cash

now every thing seems fine, thanks

should i ask them to do that periodically?

i do clear cash from ACP after each upgrade or batch

 

[Jim M]

3 minutes ago, Marafa said:

the answer was that they just cleared the server cash

now every thing seems fine, thanks

should i ask them to do that periodically?

You would need to investigate with your hosting provider what is happening as they should not be caching full pages or what it is that they are here that is causing this. This is not normal.

[Marafa]

Hi,

This was the server team's reply :

Dear Client,
we have disabled the cache for the required domain

 

but today I noticed again lack of counter updates, but will wait for a while as you said earlier it is a scheduled task. can I increase the frequency of running this task?

 

[Marc]

You cannot increase the frequency of this. If they are checking it right after visiting, they of course would not see them update