It was working in the admin panel then randomly through that error after the theme failed to save

 

It was working in the admin panel then randomly through that error after the theme failed to save

Did you try to install a new theme? If that was the case, is the theme compatible with your forum version? If that was not the case, what was the latest change done to the forum prior to the error happening?

In the meantime try to use the Recovery Mode to get access to your Admin Panel.

 

 

It was working in the admin panel then randomly through that error after the theme failed to save

What were you changing in the ACP prior to the error here? Did your host upgrade PHP? 

It occurred after a theme change

Now it's trying to force me to reinstall it

 

Now it's trying to force me to reinstall it

If your site is trying to get you to reinstall, you have moved or removed your conf_global.php file I suspect

 

Now it's trying to force me to reinstall it

In terms of this, once its not doing the above, you need to use recovery mode as mentioned above

How do I access admin cp recovery mode? Can you send me the typical configuration file content?

 

How do I access admin cp recovery mode? Can you send me the typical configuration file content?

As per the link provided above

 

I did this but it's still routing to the install page

Can you send me the contents that's supposed to go into the conf_global file when the installation is done

If you have deleted your conf_global.php file, you need to restore that from a backup, as it contains content that is not possible to give you (mysql details etc). Recovery mode will do nothing to correct that part of things

Do you have a generic one? I know the sql credentials necessary 

Edited October 17, 20231 yr by Kromstar

This is one I have grabbed from a test install if that helps. You really should restore it from backup however

<?php

$INFO = array (
  'sql_host' => 'localhost',
  'sql_database' => 'someDatabase',
  'sql_user' => 'someUsername',
  'sql_pass' => 'somePassword',
  'sql_port' => 3306,
  'sql_socket' => '',
  'sql_tbl_prefix' => '',
  'sql_utf8mb4' => true,
  'board_start' => 1666185990,
  'installed' => true,
  'base_url' => 'http://localhost/',
  'guest_group' => 2,
  'member_group' => 3,
  'admin_group' => 4,
);

 

I restore the original but it's still routing to the install page

Even with that manual configuration it's not connecting to the database 

 

I restore the original but it's still routing to the install page

 

If the original file has been retored then it shouldn't redirect to the install page. 

 

Even with that manual configuration it's not connecting to the database 

Have you entered the correct database details? 

The only other reason than the above this would happen, is if it cannot see your conf_global file for some reason

Weird is there any solution to it with the conf global file?

 

Weird is there any solution to it with the conf global file?

Is the aforementioned file present inside the root of your forum folder and are all the details entered correctly? 

 

Yea but it keeps redirecting to the install page

Please could you update your access details on file? Something you have there is incorrect

Access details?

Are you referring to the database credentials 

Please see the following if you are unsure on this. 

https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access

 

Updated

 

Yea but it keeps redirecting to the install page

Can you post a screenshot of the root forum folder's structure when logged in from either ftp or the File Manager? 

You would need to fill in all details, including FTP. 

I see there that its on windows. Please note that we provide only limited support when used on that environment.