Is anyone able to help as to what this hook error is?

[ekforum]

Invision haven't been very helpful with regards to a few errors on my board the have appeared since migrating, and are speculating it is due to 3rd party application and plugins, which of course it could possibly be, or it may be some other issue on my board as no one has actually checked.

When enabling one application on a developers test site, it is showing as working absolutely fine. Though enabling on my board (since migrating to cloud) causes it to crash my forum completely.  There is also an issue with guests being able to inject spam onto the forum despite settings disallowing them from doing so, there should be no plugin or application that its able to get around invision core feature and allow spam form being injected IMO. 

Invision were unable to tell me any details and directed me here. 

When enabling the application that crashes my forum it gives me this error:
 

Quote

Error: Class "IPS\Theme\hook2069_tmp" not found in /var/www/html/107714/system/Theme/Theme.php:2703
Stack trace:

Does anyone here know what this could be? I am not a developer 

 

[Adriano Faria]

Via PHPMyAdmin in your CPanel, run a query to see for which app or plugin the hook ID 2069 belongs and then disable it or ask for support.

select * from core_hooks where id = 2069

Edited October 13, 2023 by Adriano Faria

[ekforum]

3 minutes ago, Adriano Faria said:

Via PHPMyAdmin in your CPanel, run a query to see for which app or plugin the hook ID 2069 belongs and then disable it or ask for support.

Many thanks for your reply! unfortunately that is Impossible because it is cloud hosting, and invision unwilling to help. Developer also said it is hard for them to debug as it is cloud hosting. And it is why I had asked invasion in the first place 😞 

All I want is for my board to work fine. I am happy with hosting with invision and their help migrating to them, I just want my board to be able to work and to have the tools to be able to find any issues that arise and to fix them (there will be many issues in the future as each time they release a new software there will be issues with applications and plugins which subsequently need to be upgraded) they need to provide a way for their clients to easily find the issue so that they can fix

Do you know if there is another way to check?

Edited October 13, 2023 by ekforum

[Adriano Faria]

Send a message with an ACP account and I’ll take a look for you.

[DawPi]

Adriano, I know which plugin is causing it but we don't know WHY it doesn't work well on ekforum's board, but works fine on any of mine boards.

[Miss_B]

59 minutes ago, ekforum said:

When enabling the application that crashes my forum it gives me this error:

What application would that be? Have you reached out to its developer? Are there any more errors logged in the SYstem Logs page pertaining to that application? It might help in diagnosing the issue as to why it is not working on your live board.

[DawPi]

OK, I think I've did it. Thanks for everyone.

 

P.s. I'll confirm it later.

[Miss_B]

1 hour ago, DawPi said:

OK, I think I've did it. Thanks for everyone.

 

P.s. I'll confirm it later.

Do you mean that you solved the issue? That's great. Do you mind sharing the solution as it will help other users as well who might run into the same issue as well.

[DawPi]

The reason why it crashed I don't know - I think it must be something related to ekforum's board installation, but I've removed particular hook file and recreated it. Works.

[ekforum]

Thank you for everyone's help! 🙂

Still the guest inserting spam issue, will try to get that fixed eventually