Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 31, 20231 yr We have an issue with multiple topics where the views counter incorrectly displays 0. We know this is incorrect as the topics have multiple replies. We have restarted Amazon RDS and the EC2 instance with no effect.
August 31, 20231 yr They are counted but... updating via task, so there may be delay in updating views count. But hey! They will be!
August 31, 20231 yr Community Expert Are your background tasks running? This can be checked in by typing "Tasks" in the ACP search and reviewing that the tasks are running. If you are running the background tasks by traffic and you have low traffic, these background tasks may not be running efficiently but still running.
August 31, 20231 yr Author They are counted but... updating via task, so there may be delay in updating views count. But hey! They will be! Thank you for your reply. The views counter for some topics has not been updated for 18+ hours or longer. The issue is only happening with some topics. Other topics in the same forum do display incremental views.
August 31, 20231 yr Author Are your background tasks running? This can be checked in by typing "Tasks" in the ACP search and reviewing that the tasks are running. If you are running the background tasks by traffic and you have low traffic, these background tasks may not be running efficiently but still running. Thank you for your reply. Tasks are running and are set to the default of run automatically with traffic. The site has moderate traffic, definitely not low traffic. What I don't understand is why this issue only affects some topics and not others.
August 31, 20231 yr Community Expert Thank you for your reply. Tasks are running and are set to the default of run automatically with traffic. The site has moderate traffic, definitely not low traffic. What I don't understand is why this issue only affects some topics and not others. Are you able to provide the URL to the topic in question? I can then take a closer look. View count updates are done in batches so it's not unheard of for it to go a few rounds of the task running without updating but if it's been like a couple hours, something may be happening. Please also ensure all access details are up to date in our Client Area.
September 1, 20231 yr Author Thank you for your replies. The view counters have updated overnight, without intervention.
