Jump to content

"There was an error processing the payment" using Stripe

Adriano Faria
Adriano Faria
in Technical Problems

Featured Replies

Posted

Hello,

Not sure what's wrong there. Stripe in Commerce -> Payment Settings:

WxAzYcz.png

 

Stripe Dashboard -> API Keys:

AfFwU2L.png

 

 

Webhook:

vLD853x.png

As you can see, I have enabled all 195 events. Is that right? Do I need all of them?

But I got this on the "Overview" page:

jR8Nlz5.png

 

 

Step 3/4 to accept payments, with an error:

POTdk5S.png

 

 

The keys are right.

Any help would be appreciated.

Thanks.

Edited by Adriano Faria

  • Author

Yes, I have all these 5 events. Actually, I'm using all of them.

  • Author

Could someone from IPS help with this?

  • Author
 

Looks like you need to double check your keys as they are not correct Live keys.

They are, as I said above. sk_live_* for the secret key and pk_live_* for the publishable key. Copied and pasted from the Stripe site.

Stripe isn’t on test mode. 

Edited by Adriano Faria

  • Community Expert

That error would indicate your secret key is incorrect or otherwise is not being provided. If there is any modification/plugins to your installation, I would advise disabling it and trying again.

  • 2 weeks later...

@Adriano Faria I experience a similar issue, all keys are correct but the webhook fails to communicate back to our IPB installation. How did you fix your problem?

  • Author
 

@Adriano Faria I experience a similar issue, all keys are correct but the webhook fails to communicate back to our IPB installation. How did you fix your problem?

I gave up! 😄

As I said 3 times, the keys were right.

     

    I gave up! 😄

    As I said 3 times, the keys were right.

    I see... did you change to PayPal payments?

    • Author
     

    I see... did you change to PayPal payments?

    Yes, but I want to move away from it. I'll try it again in a few days.

    • Go to topic listing

    Recently Browsing 0

    • No registered users viewing this page.