annedi Posted July 20, 2023 Share Posted July 20, 2023 We can't figure this one out. The error occurs sometimes when a member attempts to upload an image. I just tested uploading images and could not trigger the error. Here's one example from the System Log 07/20/2023 01:37 PM upload_failure InvalidArgumentException (0) #0 /home3/ultravio/public_html/content/system/File/File.php(326): IPS\_Image::create('') #1 /home3/ultravio/public_html/content/system/File/File.php(436): IPS\_File::create('core_Attachment', '20190624_Rothen...', '', NULL, false, NULL, true) #2 /home3/ultravio/public_html/content/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads('core_Attachment', NULL, NULL, NULL, NULL, 0, Object(Closure), NULL, true) #3 /home3/ultravio/public_html/content/system/Helpers/Form/Upload.php(309): IPS\Helpers\Form\_Upload->processUploads() #4 /home3/ultravio/public_html/content/system/Helpers/Form/Editor.php(766): IPS\Helpers\Form\_Upload->__construct('topic_comment_5...', Array, false, Array) #5 /home3/ultravio/public_html/content/system/Helpers/Form/Editor.php(185): IPS\Helpers\Form\_Editor->getUploader('topic_comment_5...') #6 /home3/ultravio/public_html/content/system/Content/Item.php(5072): IPS\Helpers\Form\_Editor->__construct('topic_comment_5...', NULL, true, Array, Object(Closure)) #7 /home3/ultravio/public_html/content/system/Content/Item.php(4749): IPS\Content\_Item->commentFormElements() #8 /home3/ultravio/public_html/content/system/Theme/Theme.php(885) : eval()'d code(5312): IPS\Content\_Item->commentForm() #9 /home3/ultravio/public_html/content/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->topic(Object(IPS\forums\Topic), Array, NULL, Array, true, NULL, Array) #10 /home3/ultravio/public_html/content/applications/forums/modules/front/forums/topic.php(611): IPS\Theme\_SandboxedTemplate->__call('topic', Array) #11 /home3/ultravio/public_html/content/system/Dispatcher/Controller.php(118): IPS\forums\modules\front\forums\_topic->manage() #12 /home3/ultravio/public_html/content/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #13 /home3/ultravio/public_html/content/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute() #14 /home3/ultravio/public_html/content/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute() #15 /home3/ultravio/public_html/content/index.php(13): IPS\_Dispatcher->run() #16 {main} Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 21, 2023 Share Posted July 21, 2023 I would need to know exactly what is being uploaded, so I can test on this end and see what is going on there for you. Link to comment Share on other sites More sharing options...
annedi Posted July 21, 2023 Author Share Posted July 21, 2023 It was a member's jpg image. I cannot supply that particular image because it did not upload and the member gave up. I tried uploading a jpg, jpeg, bmp and gif with no problems. I'm wondering if there was some kind of "traffic" problem at that particular time? ((I've learned so much about running a website from this forum. Nice.)) Link to comment Share on other sites More sharing options...
annedi Posted July 21, 2023 Author Share Posted July 21, 2023 Could unusual characters in a filename cause an upload problem? I have warned against this in the past. I tested some uploads of files named like DSC+-#$%.jpg and had no problem. I did not test every possible unusual character. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted July 21, 2023 Share Posted July 21, 2023 The log suggests the image was an empty file Link to comment Share on other sites More sharing options...
annedi Posted July 21, 2023 Author Share Posted July 21, 2023 Well that's strange! Which line in the quoted system log tells you that, please? I'll ask the members who experienced the failed upload if somehow the file they tried to upload was empty. Will report back. Link to comment Share on other sites More sharing options...
annedi Posted July 21, 2023 Author Share Posted July 21, 2023 I just now was able to induce an image upload_failure. I tried to upload a JPG image from a Bushnell Trail Cam. It was a 2.6MB file with pixel dimensions 1888x1062. And, as you can see, that image file uploaded quite nicely here. So I'm thinking that I have either a server problem (but why I cannot guess) or some kind of configuration problem. I have looked at our settings thru Admin and see that I have no restrictions on size of image uploads. So I'm still baffled why this image uploads here but not on my forum. Link to comment Share on other sites More sharing options...
annedi Posted July 21, 2023 Author Share Posted July 21, 2023 Here are our image size settings. No restrictions. HOWEVER, I could not upload the rabbit image (shown above) until I reduced it to 800 pixels on the long side. Then it finally uploaded OK. Confusion. Link to comment Share on other sites More sharing options...
Jim M Posted July 21, 2023 Share Posted July 21, 2023 Would guess by it being an empty file that the file either was not passed along or intercepted. If you have CloudFlare or something sitting in front, you would want to try disabling that. Also, if you have any third party applications/plugins/themes, disabling those will also help rule them out from causing an issue here. Link to comment Share on other sites More sharing options...
SeNioR- Posted July 21, 2023 Share Posted July 21, 2023 16 minutes ago, annedi said: Here are our image size settings. No restrictions. Link to comment Share on other sites More sharing options...
annedi Posted July 22, 2023 Author Share Posted July 22, 2023 Yes, perhaps we should set limits on image dimensions and file size, but the fact is that we do not have that restriction in place. However I have discovered that when the image dimensions are larger than a max 1400 pixels, we get an upload error. Where is that being enforced? In the past we have had successful uploads of images larger than 1400 pix maximum width. It's not making sense to suddenly encounter a restriction on image size. Link to comment Share on other sites More sharing options...
annedi Posted July 22, 2023 Author Share Posted July 22, 2023 (edited) Here are some test results. They seem to be rather random. I am getting upload failures both when image dimension restrictions are in place and when they are not. Image dimension maximum set to 1200 pixels. 1) Upload 7360 x 4912 JPG. Success. Resized to 1200 px width. 2) Upload 7360 x 4912 JPG. FAIL. 3) Upload 2551 x 2099 JPG. Success. Resized to 1200 px width. 4) Upload 5504 x 5504 JPG. FAIL. Image dimensions unrestricted. 1) Upload 1400 x 934 JPG. Success. 2) Upload 7360 x 4912 JPG. FAIL. 3) Upload 3680 x 2456 PNG. Success. 4) Upload 1600 x 812 JPG. Success. 5) Upload 1998 x 1416. Success. We have no 3rd party apps. We do not have CloudFlare. Edited July 22, 2023 by annedi Link to comment Share on other sites More sharing options...
annedi Posted July 23, 2023 Author Share Posted July 23, 2023 So far there are no upload failures with the Invalid Argument Exception when a PNG image is uploaded. The upload failures only happen with JPG images. Link to comment Share on other sites More sharing options...
SeNioR- Posted July 23, 2023 Share Posted July 23, 2023 do you have the ImageMagick or GM extension on your server? try changing the image quality to a lower one Link to comment Share on other sites More sharing options...
annedi Posted July 24, 2023 Author Share Posted July 24, 2023 Thank you for the suggestion. I have re-set ImageMagick down to 85, and I'll retest with that setting. I'm not sure, though, why the ImageMagick extension would suddenly start causing problems? Link to comment Share on other sites More sharing options...
annedi Posted July 24, 2023 Author Share Posted July 24, 2023 Changing the ImageMagick setting did not help. Here are some recent upload test results. If there a pattern here, I cannot find it. JPG, 1400 x 932 px. SUCCESS. JPG, 1500 x 758 px. SUCCESS. JPG, 1500 x 1000 px. FAIL. JPG, 1800 x 1200 px. FAIL. PNG, 1800 x 1200 px. SUCCESS. JPG, 2000 x 500 px. SUCCESS JPG, 500 x 2000. SUCCESS. JPG, square, 1400 x 1400. FAIL. JPG, square, 1800 x 1800. SUCCESS. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 24, 2023 Share Posted July 24, 2023 I would suggest first of all ruling out imagemagick by switching to GD. This is the only way to really rule it out Link to comment Share on other sites More sharing options...
annedi Posted July 24, 2023 Author Share Posted July 24, 2023 Switching to GD seems to cure the problem. Whew....I really really hope that turns out to be true. But I need to run with GD for a couple of days to be sure. Why in the world would ImageMagick "suddenly" start causing problems? Could it have anything to do with upgrading to PHP 8.whatever? SeNioR- 1 Link to comment Share on other sites More sharing options...
annedi Posted July 24, 2023 Author Share Posted July 24, 2023 Switching to GD seems to cure the problem. Whew....I really really hope that turns out to be true. But I need to run with GD for a couple of days to be sure. Why in the world would ImageMagick "suddenly" start causing problems? Could it have anything to do with upgrading to PHP 8.2.8? Link to comment Share on other sites More sharing options...
SeNioR- Posted July 24, 2023 Share Posted July 24, 2023 1 hour ago, annedi said: Could it have anything to do with upgrading to PHP IPS does not support PHP 8.2! The maximum version is PHP 8.1. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 24, 2023 Share Posted July 24, 2023 35 minutes ago, SeNioR- said: IPS does not support PHP 8.2! The maximum version is PHP 8.1. This would indeed likely be your issue Link to comment Share on other sites More sharing options...
annedi Posted July 25, 2023 Author Share Posted July 25, 2023 My error: Our host server is running PHP 8.2.8. The forum software, however, is using PHP 8.1.21. I went to look up PHP versions and cited the wrong one above. Pls excuse me! (It was late.) Anyway, ImageMagick is having problems under PHP 8.1.21 for our website. The switch to GD seems to be working. Shouldn't they both be usable with 8.1.21? Link to comment Share on other sites More sharing options...
Randy Calvert Posted July 25, 2023 Share Posted July 25, 2023 (edited) Each version of php can be compiled with different options/flags by your host. If they did not compile one version correctly it can be a problem. Edited July 25, 2023 by Randy Calvert Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 25, 2023 Share Posted July 25, 2023 6 hours ago, annedi said: Anyway, ImageMagick is having problems under PHP 8.1.21 for our website. The switch to GD seems to be working. Shouldn't they both be usable with 8.1.21? Should, but clearly in your case not. Your host would need to look at that for you Link to comment Share on other sites More sharing options...
Solution annedi Posted July 25, 2023 Author Solution Share Posted July 25, 2023 (edited) OK, I think it has all come together now. I'll summarize so that a solution can be declared. My website began to have sporadic image JPG upload failures. I couldn't completely correlate upload failures with image dimensions or file size, although upload failure did affect mostly large dimension JPGs. We had no problem with PNG uploads of any size. We had been using ImageMagick all along. Lowering the ImageMagick quality setting did not fix the problem. Marc suggested switching to GD. That stopped the JPG upload failures. Thinking back, I realized that the upload failures began after the change to PHP 8.1.21. Randy suggested that the host might have missed setting some flag/option to ensure ImageMagick ran properly with PHP 8.1.21. So, as Marc suggested, I will ask my host to fix this PHP/ImageMagick incompatibility. Thanks to SeNior-, Randy, Jim M and Marc for their useful suggestions and help. 😃 Edited July 25, 2023 by annedi Link to comment Share on other sites More sharing options...
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